Broker Support Officer

2 days ago

Philippines ESC Corporation Full time A$45,000 - A$60,000 per year
Broker Support Officer
Australian Mortgage Broking Firm Summary: This role involves proactively supporting our client's Brokers, helping to ensure that applications are submitted and processed efficiently, and that customers are provided with a first-class service experience. Success in this position requires good attention to detail, confident communication skills,
and a strong customer service mindset.
Responsibilities:

Application Support:
  • Complete data entry of applications and customer information.
  • Check mortgage applications and paperwork for accuracy and completeness.
  • Assist with verifying details such as income, employment history, identification, and supporting documents.
  • Help with ensuring that applications meet eligibility and compliance requirements before submitting to lenders.
  • Organise property valuations using the CoreLogic platform.
Communication:
  • Liaise with loan officers, applicants, and third-party vendors to gather information and resolve discrepancies.
  • Provide clear and timely updates on application status and credit assessment to all relevant parties.
Documentation Management:
  • Organize and manage all required documents for mortgage applications.
Customer Sales and Service:
  • Handle phone calls and emails with utmost professionalism and efficiency.
  • Build trust and customer satisfaction by providing a first-class service experience.
  • Support customers through the application process and document requirements.
  • Ensure Lender pricing requests are handled efficiently.
  • Respond promptly to enquiries from both internal and external stakeholders.
  • Proactively support internal mortgage brokers and other team members.
Qualifications and Experience:
  • Confident spoken and written English.
  • Accurate typing/data entry/keyboard skills.
  • Experience or knowledge of Australian mortgage industry a big advantage.
  • Good MS Office skills, especially Outlook and Excel.
  • Positive mindset and "can-do" approach.
Preferred:
  • Experience in Australian banking/financial services.
  • Experience using CRM platforms, especially Infynity.
  • Knowledge of property platforms, especially CoreLogic.
  • An understanding of pricing requests and mortgage lender policies.
We're offering:
  • Competitive salary (based on skills and experience).
  • Attractive allowances and benefits.
  • Bonus structure tied to loan settlements.
  • A supportive and friendly work environment.
  • Australian schedule (morning/day shift).
  • Full time onsite role based in Robinsons Equitable Tower, Ortigas Center.

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