Resident Support Specialist

4 days ago

Manila, National Capital Region, Philippines Arboreal Management Full time ₱250,000 - ₱350,000 per year
Resident Support Specialist (Remote – PH) About Us

Arboreal Management is the property management arm of Great Expectations, a fast-paced, mission-driven real estate investment firm focused on providing affordable, innovative, and profitable housing throughout the Pacific Northwest.

We manage over 2,600 apartment homes and are growing quickly. We believe in collaboration, data-driven decision-making, and building communities—not just buildings. Our team is small, driven, and deeply committed to changing how housing works.

About the Role

We're looking for a highly organized and detail-oriented Resident Support Specialist to join our growing team. In this role, you'll work closely with Regional Managers overseeing various pods and portfolios within our property management operations across the U.S. This is a back-office operations support role that plays a critical part in ensuring accuracy, compliance, and timely execution of key property and portfolio-level processes.

What You'll Be Doing

Your main responsibilities will include, but are not limited to:

  • Quarterly Portfolio Audits: Assist in preparing and reviewing resident files, lease documents, and compliance reports.
  • Notices Support: Draft, organize, and schedule notices (lease violations, non-renewals, etc.) in line with regional and legal requirements.
  • Lease Renewals: Help track and follow up on upcoming lease renewals across assigned portfolios using internal trackers and AppFolio.
  • Financial Reviews: Assist with monthly income/expense tracking and reporting for regional reviews.
  • Commission Support: Maintain accurate logs for manager performance-based commissions and assist in cross-checking bonus eligibility.
  • Communication & Coordination: Support Regional Managers with data pulls, follow-ups, inbox management, and process documentation.
What You'll Bring
  • At least 1-2 years experience in property management, compliance, virtual assistant work, or operations support (preferred but not required).
  • Proficiency in tools like AppFolio, Google Sheets, Microsoft Excel, and SharePoint.
  • Strong attention to detail and comfort working with checklists, trackers, and audit logs.
  • Excellent written communication skills and proactive follow-through.
  • Ability to work independently and collaborate across departments.
  • Reliable internet and ability to work US hours (PST/MST/EST).
What We Offer
  • Competitive PH-based salary (commensurate with experience)
  • 100% remote work setup
  • Training & growth opportunities in U.S. property operations
  • Supportive, process-driven team culture
  • Direct exposure to Regional Operations & Compliance Management

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