Open for All

5 days ago

Cebu City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱40,000 - ₱60,000 per year

The opportunity

Join the dynamic team at YWA HUMAN RESOURCE CORPORATION' as a Customer Service Representative. In this role, you will be the face of the company, providing exceptional service to our valued customers. With a competitive starting salary of 20,000 PHP, this is an exciting opportunity to kickstart your career in the customer service industry.

Key responsibilities

  • Handle incoming customer inquiries and requests via phone, email, or chat in a professional and courteous manner
  • Actively listen to customers, understand their needs, and provide timely and accurate resolutions
  • Maintain detailed records of customer interactions and follow up as necessary
  • Escalate complex issues to the appropriate team or supervisor for further assistance
  • Continuously strive to improve customer satisfaction and contribute to the overall success of the contact centre

What we're looking for

  • Excellent communication and interpersonal skills, both written and verbal
  • Strong problem-solving and critical thinking abilities to effectively handle customer inquiries
  • Proficient in using computer systems and various software applications
  • Ability to work in a fast-paced environment and remain calm under pressure
  • Prior experience in a customer service or call centre role is preferred, but not required

What we offer

  • W/ Signing Bonus of 15,000 PHP
  • Comprehensive medical and health insurance coverage
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Work-life balance initiatives, such as flexible scheduling and team-building activities

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions in the Philippines. With a strong focus on delivering exceptional customer experiences, we are committed to empowering our employees to thrive and contribute to our continued success. Join our team and be a part of a dynamic, growing organisation that values its people and fosters a culture of excellence.

Apply now and take the first step towards a rewarding career with YWA HUMAN RESOURCE CORPORATION'.

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