Global Control Tower Lead

2 days ago

Paranaque City, Calabarzon, Philippines Hawodtech Solutions Inc. Full time $90,000 - $120,000 per year

Able to learn and perform the following Origin task based on MSOP/ SOP and existing Working InstructionsPO ReceiptPO Shipment Mode Validation2PL, Carrier Ocean/ Air/ Road & Rail ForecastVendor Booking CFS, CY, AirSO Ship Mode Validation20FT CY Booking ValidationPre ASNCargo ReceivingInbound & Outbound ScanningContainer Load Plan CreationSailing/Flight ScheduleOcean Carrier Booking & SI & VGMAir Carrier Booking & SIRoad and Rail Booking & SIDelay in TransitFCR Creation & IssuanceVendor Document Check & Follow upLSP Document Check & Follow up

Data ValidationTrigger COMASNQuality and compliance responsibilities under NDA / attention given to predetermined processes, SOPsAlert team leader of any discrepancy in process, unclear instruction received from counterparts in country or document references.Follow working instructions of superior

Report/escalate of irregularities and feedback to superior regularly

Establish a well-cooperative relationship with other teams or parties

Ensure to meet KPI & ISSC targets, quality responsibility along ISSC/ 4PL Control Tower standards

Coordinate with Team Lead any updates needed in SOP or update SOP and ensure it is signed off by GOKAMAssist in gathering data needed for reports.Work under the direction of superiors

Participate in daily stand-up meetings

Take up additional tasks as assigned

Regular job rotation and knowledge handover within the team

Adhere to local ISSC rules and guidelines

Requirements:Solid experience (minimum 3 years) in Freight forwarding (global process not local) export/import Ocean/Sea Freight process ideally, if other processes please ensure to indicate specificallySSC/Shared service center or BPO experience (other industry is allowed) – minimum 2 years

People management experience – minimum 3 years, no less than 5 FTEs handled

Global accounts management

Exposed or with experience dealing with stakeholders of different nationalities

Clear verbal communication skills; able to articulate oneself

Can thrive in a challenging, ambiguous environment

Full flexibility with both WFH (work-from-home) and RTO (return to office) setup

Willing to report to the office on a regular basis in Aseana City, Paranaque (around City of Dreams/Ayala Mall)Full flexibility in work shift schedule (currently APAC schedule but can change later on since account is global). Open to extended working hours, local holidays, and weekend duty

Good to have:4PL / Control tower actual experience

Any supply chain solutions training

Required Skills:Supply Chain, Freight, APAC, People Management, Presentation Skills, Import, Export, Supply Communication, Training Management

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