Online Process Up to 24k- CSR No Final Interview

4 hours ago

Cebu City, Central Visayas, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱240,000 - ₱288,000 per year

About the role

This is a full-time customer service representative (CSR) role based in Cebu City, Cebu. As a CSR, you will be responsible for providing excellent customer service to clients through inbound and outbound calls. This is an exciting opportunity to join the team at Victorian Placement Agency, a leading provider of customer service solutions.

What you'll be doing

  • Handling inbound customer calls and inquiries with professionalism and empathy
  • Responding to customer requests and resolving issues in a timely and efficient manner
  • Maintaining detailed records of customer interactions and transactions
  • Identifying opportunities to improve customer satisfaction and service delivery
  • Adhering to company policies, procedures, and quality standards
  • Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking abilities to effectively address customer inquiries
  • Proficiency in spoken and written English, with the ability to communicate clearly and concisely
  • Previous experience in a customer service or call centre role, preferably in the call centre and customer service industry
  • Adaptability and the ability to work well in a fast-paced, dynamic environment
  • A keen eye for detail and a commitment to providing high-quality customer service

What we offer

  • Competitive salary up to 24,000 per month
  • Comprehensive benefits package, including health insurance and paid time off
  • Opportunities for career development and advancement within the organisation
  • Collaborative and supportive work environment with a focus on employee well-being
  • Regular training and development programs to enhance your skills and knowledge

About us

Victorian Placement Agency is a leading provider of customer service solutions, serving clients across a variety of industries. With a focus on delivering exceptional service and creating positive customer experiences, we are committed to empowering our employees to thrive and succeed.

If you are passionate about customer service and eager to join a dynamic and growing organisation, we encourage you to apply for this role today.

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