CRM Specialist

1 day ago

Manila, National Capital Region, Philippines Staff Domain Full time $40,000 - $60,000 per year

Set-up and Location:
ONSITE - Ortigas, Alabang, Pampanga or Cebu

Work Schedule:
9:00 AM to 6:00 PM AEST (Victoria) | 07:00 AM - 04:00 PM PH Time

Employment Type:
Full-time

Ready to do work that actually excites you?

We are seeking a proactive and detail-oriented Virtual Assistant to manage and support lead generation and CRM activities using Zoho CRM. This role will be responsible for researching, updating, and maintaining accurate lead information, engaging key decision-makers via email campaigns, and collaborating with the Business Development Manager to support ongoing sales pipeline growth. Familiarity with ZoomInfo, CRM best practices, and email marketing is essential.

What You'll Do

CRM Management & Data Handling:

  • Manage and maintain lead records in Zoho CRM, ensuring data is up-to-date, accurate, and categorized correctly.
  • Perform regular audits of CRM data to identify gaps or outdated contact information.
  • Tag, segment, and organize leads based on business development strategies.

Lead Research & Identification:

  • Use tools like ZoomInfo to identify decision-makers within Tier 2 and Tier 3 companies already listed in Zoho CRM.
  • Gather verified contact details, including names, emails, titles, and company information.

Email Engagement & Follow-Up:

  • Support and execute email marketing outreach to engage target contacts.
  • Craft and personalize message templates for outreach campaigns with a focus on B2B lead nurturing.
  • Monitor and track engagement metrics such as open rates, replies, and follow-ups.

Coordination & Support:

  • Collaborate with the Business Development Manager to align efforts with sales and marketing goals.
  • Provide timely updates and reports on lead activities, engagement rates, and CRM usage.
  • Assist in creating summaries or briefs of key accounts and potential prospects.

What You Bring

We're looking for someone who:

  • Proficient in CRM Management – experience with managing, updating, and extracting data.
  • Preferable experience with Zoho CRM
  • Familiar with lead generation tools like ZoomInfo, Hunter, or similar platforms.
  • Background in virtual assistance, sales support, or administrative roles.
  • Strong written communication skills for professional email engagement.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to work independently in a remote environment.
  • Experience with email marketing tools (Zoho Campaigns, Mailchimp, or similar) is a plus.

Performance Indicators

  • Accuracy and completeness of CRM records.
  • Number of verified contacts added to Zoho CRM.
  • Engagement rates from email outreach campaigns.
  • Number of leads handed off as qualified prospects.
  • Responsiveness and reliability in task completion and communication.

Why You'll Love Working Here

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk

If you're thinking "this sounds like me"—it probably is. Click apply. We can't wait to meet you.

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