customer service representative

2 days ago

Manila, National Capital Region, Philippines Los Pueblos Condominium and Property Management Corp. Full time ₱200,000 - ₱300,000 per year

Qualification:

  • A four-year course / Degree Holder ( ex. BS Accountancy, Business Admin, etc)
  • Computer Literate (MS Word, Excel, PowerPoint, etc).
  • Has a work experience with property management setting.
  • Willing to work in Sta. Mesa, Manila and can work ASAP.

Job Description:

  • Serves as the receptionist for the engineering office to assist the visitors, unit owners, and tenants.
  • Provide information and answer questions about problems that the unit owner or tenants might face.
  • Preparing and doing monthly reports (job service, work permit, concern slip)
  • Maintains filing systems either manually or electronically (job service, work permit, concern slip).
  • Maintains records by updating information.
  • Assist the head and management.
  • Handling office tasks.
  • Answering phone calls (engineering concern).
  • Taking and answering emails (engineering concern).
  • Interact with owners or tenants through phone calls, email, or face-to-face to provide information and support.
  • Copies, sorts, and files records related to office activities, business transactions, and other matters.
  • Sorts incoming mail and delivers it to appropriate departments or individuals.
  • Prepares letters, forms, and reports according to written or verbal instructions.
  • Provides clear, concise information in person and over the phone or email by delivering information in a clear, succinct manner in person or over the phone.
  • Knowledge of principles and procedures for providing customer service is needed to provide excellent customer care.
  • Knowledge of administrative and office procedures, such as managing files, records, and word processing, is needed.
  • Inform tenants by sending a notice letter about leaks or any other concerns.
  • Doing the DTR/biometrics extraction and processing.
  • Doing the timekeeping summary.
  • Checking and monitoring water and electric readings.
  • Doing reports for wrong reading (submitted to accounting).
  • Doing reports for those whose water and electric meters are defective/doing an averaging of bills (submitted report to accounting).
  • Encoding water and electric readings.
  • Editing water and electric readings at IPAS.
  • Doing and forwarding the monthly checklist of maintenance.
  • Doing signage that needs to be displayed in the office or in areas that are in renovation or under maintenance.
  • Assist co-workers in performing duties, as needed.
  • Performs other duties as assigned.

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