Project Manager

2 days ago

Philippines Extenteam Full time $60,000 - $80,000 per year

We are looking for a Project Manager for a Property management company Client of ours. You will oversee the successful implementation of property management software and support solutions for their diverse client base. The ideal candidate will be a client-facing leader, ensuring project delivery on time and within scope, while fostering strong client relationships and maintaining efficient internal processes.

Role Responsibilities:

● Client Relationship Management: Serve as the primary client-facing point of contact for assigned projects, building strong relationships and ensuring client satisfaction throughout the project lifecycle.

● Project Planning and Execution:

○ Develop comprehensive project plans, including scope definition, timelines, and resource allocation for software implementations (e.g., Yardi Breeze, Yardi Voyager, AppFolio, Vantica) and ongoing support.
○ Coordinate and manage project phases, including database setup, financial data migration, workflow implementation, and user training.
○ Ensure all contracted tasks are properly tracked and completed within project management tools like TaskRay and Salesforce.
○ Proactively identify and address potential roadblocks or scope creep, clarifying project boundaries and communicating adjustments to relevant stakeholders and clients.

● Team Coordination and Oversight:

○ Lead and manage project teams, ensuring clear communication, task assignment, and accountability among team members, including offshore resources.
○ Collaborate with internal teams (e.g., implementation, accounting, support) to ensure seamless project delivery and efficient workload distribution.
○ Facilitate regular team meetings to review progress, address issues, and ensure alignment on project goals.

● Communication and Reporting:

○ Maintain clear and consistent communication channels with clients and internal stakeholders, providing regular updates on project status, risks, and achievements.
○ Ensure all work is properly documented in Salesforce as per SOP, with each task taking approximately 30 minutes.
○ Generate and review reports on team activities, hours, and project progress, ensuring accuracy and visibility for management.

● Process Improvement and Documentation:

○ Contribute to the development and refinement of standard operating procedures (SOPs) and checklists for project execution, task management, and communication.
○ Identify opportunities to streamline processes and improve efficiency in project delivery and client support.
○ Ensure proper time tracking and data entry practices in Salesforce for all team activities.

● Problem Solving and Issue Resolution:

○ Proactively identify and resolve project-related issues, collaborating with technical teams and clients to find effective solutions.
○ Address billing discrepancies and ensure accurate invoicing based on agreed-upon rates and hours logged.

● Quality Assurance:

○ Oversee data validation and quality control throughout the implementation process to ensure accuracy and compliance.

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