Employee Readiness Analyst

JOB DESCRIPTION

Position Summary

The Employee Readiness Analyst supports the Employee Readiness Managers and Home Lending teams in executing change management and employee readiness strategies for major initiatives. This role is responsible for coordinating readiness activities, managing change requests, developing job aids, drafting communications, and handling access requests to ensure employees are prepared for upcoming changes. The Analyst will work closely with Employee Readiness Managers, Product Teams, and other stakeholders to drive successful implementation and adoption of business changes.

Principal Duties and Responsibilities

• Coordinate Employee Readiness Activities: Support the planning and execution of employee readiness strategies for agile and non-agile initiatives, including procedure changes, training, communications, system access, and post-implementation support.
• Change Request Management: Open and track change requests (CRs) on behalf of the business, ensuring all required documentation and approvals are obtained.
• Job Aid and Communication Development: Create and update job aids, process documentation, and employee communications to support business changes and ensure clarity for impacted teams.
• Access Management: Manage and coordinate employee access requests related to new systems, tools, or processes.
• Stakeholder Collaboration: Work closely with Employee Readiness Managers, Product Teams, and other partners to identify employee impacts, gather requirements, and escalate issues or risks as needed.
• Process Support: Assist in mapping business processes, identifying gaps, and supporting the implementation of best practices.
• Reporting and Documentation: Prepare standard and ad-hoc reports, track readiness activities, and maintain accurate records in JIRA, Confluence, and other tools.
• Continuous Improvement: Identify opportunities for process improvement and contribute to the development of solutions that enhance employee readiness and business outcomes.

Knowledge and Experience

• Experience supporting change management, project management, or business process initiatives (Home Lending experience preferred).
• Working knowledge of JIRA, Confluence, and Microsoft Office Suite (SharePoint, Word, Excel, Outlook).
• Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills; able to create clear, concise communications and job aids.
• Customer-centric and employee-focused mindset.
• Ability to work collaboratively in a team environment and build relationships with stakeholders.
• Self-motivated, flexible, and able to adapt to changing priorities.
• Strong problem-solving skills and ability to escalate issues appropriately.
• Bachelor's degree or equivalent experience preferred.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.