Operations Analyst

Key Responsibilities

Project & Process Management

• Lead operational improvement projects from planning through execution.
• Automate workflows and reporting to increase efficiency across teams.
• Identify gaps and bottlenecks, proposing scalable, data-driven solutions.
• Run light-weight agile cadences (stand-ups, sprint planning/review/retro) for projects and maintain operations/project backlog through clear user stories.

Stakeholder Collaboration

• Cross-Functional Coordination: Work closely with various departments, including finance, sales, and customer service, to ensure project alignment with business objectives and operational needs.
• Communication: Maintain clear and consistent communication with all stakeholders, providing updates on project status, risks, and issues. Facilitate meetings and discussions to ensure stakeholder engagement and alignment.

Tool & App Management

• Softr – Manage and maintain the front-end app for attendance automation (bagger & cashier group). Ensure smooth user interaction and accurate data flow to Google Sheets.
• Google AppSheet – Maintain and update the Shopsuki Driver's App dashboard. Support troubleshooting and minor adjustments.
• Google Sheets – Create and manage data collection systems, summaries, automated dashboards, and quick reports using formulas and charts. This is a daily, core function.
• Airtable – Monitor, maintain, and adjust the backend for Shopsuki Driver's App. Perform data checks and light modifications as required.
• Notion – Serve as the main documentation and project tracking hub. Maintain task boards, project logs, and timelines.
• Google Sites – Build and maintain internal reference hubs for documentation (e.g., guidelines, process references).
• Visio / Miro – Create process maps, flowcharts, and visual roadmaps for operational clarity and communication.

Data & Process Optimization

• Collect, clean, and analyze operational data to generate actionable insights.
• Automate recurring reports and processes to save time and improve accuracy.
• Identify workflow inefficiencies and propose data-driven solutions.

Documentation & Knowledge Management

• Maintain centralized and accessible documentation of processes, projects, and guidelines.
• Ensure knowledge is organized, searchable, and continuously updated.

Knowledge Transfer & Transition

• Participate in structured handover sessions with the current role holder.
• Document and absorb all existing processes, workflows, and tools to ensure a smooth transition.
• Take full ownership of responsibilities post-transition with minimal disruption to operations.

Team Leadership & Mentorship

• Mentor and support Operations Analysts in tool usage, automation, and documentation practices.
• Provide training and guidance on operational tools and best practices.
• Foster a culture of continuous improvement, knowledge sharing, and problem-solving.

Qualifications

• Bachelor's degree in Business, Operations, Data Analytics, or related field (or equivalent experience).
• Proven experience in an operations, business analyst, or data-focused role.
• Strong proficiency in Google Sheets (advanced formulas, pivot tables, charting, automation).
• Hands-on experience with no-code/low-code platforms such as Softr, AppSheet, Airtable, or similar.
• Comfortable with process visualization tools (Visio, Miro, Lucidchart, etc.).
• Excellent organizational and documentation skills.
• Strong problem-solving, analytical, and communication abilities.
• Familiar with Scrum/Kanban and backlog management

Preferred Skills

• Experience in data automation or workflow integration between tools.
• Familiarity with project management practices (e.g., Agile task boards, trackers).
• Ability to translate operational needs into scalable system improvements.
• Prior exposure to retail, logistics, or workforce management operations is a plus.
• Detail-oriented and highly organized.
• Proactive in identifying inefficiencies and proposing improvements.
• Strong knowledge transfer and communication skills.
• Self-starter with the ability to manage multiple projects simultaneously.

Job Type: Full-time

Work Location: In person