Customer Service Representative

Innovating Home Services, One Clean at a Time

Our client, Housekeep, is the
UK's fastest-growing home services platform-serving millions of cleans weekly with an average 4.8★ rating
. They've earned accolades like Market Disruptor of the Year and Cleaning Company of the Year (2023), proving their leadership in the industry. Since launching in 2014, Housekeep has scaled rapidly-developing technology that cuts travel time, boosts earnings, and reduces carbon emissions. With services now expanding into trades like plumbing, gardening, and electrical, they're redefining what modern home services can be.

Job Description

As a
Customer Service Representative,
you'll handle inbound and outbound support across phone, email, and chat channels. You'll resolve customer and client issues, deliver excellent experiences, and ensure service standards meet global expectations-every interaction counts.

Job Overview

Employment type: Full-time

Shift: Mid-Night Shift (Shifting, 7:00 AM-10:00 PM UK time / 2:00 PM-5:00 AM PH time)

Work setup: Hybrid (First 3 months Onsite in Makati, then 3x a week onsite)

Salary: PHP 35, PHP 40,000.00

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Emapta customized laptop + 1 additional monitor and peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Educated to a college level
• 3+ years of CSR experience
  , preferably across calls, email, and chat
• Stable job history with long-term career mindset
• Experience with UK customers is a plus
• Experience with
  marketplace services (Airbnb, Uber, etc.)
• Experience with
  Zendesk is a plus

Customer Service Skills:

• Exceptional customer service mindset with a passion for great experiences
• Strong communication skills in both written and spoken English
• Excellent judgement and practical problem-solving skills

Your Daily Tasks

• Provide inbound and outbound customer support via email, phone, and live chat
• Deliver exceptional service to customers and Housekeepers
• Handle diverse issues: from cleanings to client relationships
• Take full ownership of issues, resolving them on first contact whenever possible
• Work fast and effectively to respond quickly to inquiries
• Adapt to shifting schedules, including holidays and weekends

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024,
Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the
#EmaptaEra