Training Assistant

4 days ago

Paranaque City, Calabarzon, Philippines Lalamove Full time

Lalamove
is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently,
Lalamove
is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At
Lalamove
, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

What you'll do:

  • Design, facilitate, and deliver training sessions related to driver compliance, app usage, and operational policies.
  • Conduct refresher or corrective training for drivers with reported violations or compliance issues.
  • Collaborate with Operations and Compliance teams to align training content with current regulations and internal standards.
  • Review and handle driver tickets or violation reports, ensuring accurate tagging, documentation, and timely resolution.
  • Analyze trends from driver violations and recommend targeted learning interventions.
  • Support communication efforts and assist in drafting training materials, announcements, and knowledge base updates.
  • Monitor post-training performance and provide feedback or additional coaching as needed.

What we seek:

  • A proactive and adaptable team player who can balance both training and operations support responsibilities.
  • Excellent communicator, comfortable engaging with diverse driver groups (in-person or virtually).
  • Strong analytical and problem-solving mindset, with an eye for process improvement.
  • Organized, detail-oriented, and capable of managing multiple priorities under project timelines.

What you'll need

  • Bachelor's degree in Education, Communication, Business Administration, or a related field.
  • At least 1–2 years of experience in training, facilitation, or operations support. (preferably in transportation, logistics, or customer service).
  • Experience in ticket handling, compliance review, or performance coaching is a plus.
  • Strong written and verbal communication skills (English and Filipino).
  • Proficient in MS Office or Google Workspace; familiarity with LMS or ticketing tools is an advantage.
  • Willing to work in a hybrid setup (office + remote) and adapt to flexible project schedules.

This is a project based employment.

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