Digital Skills Training Specialist

Join Our Team as a Digital Skills Training Specialist

This is your chance to join a winning team and one of the fastest-growing companies in the eCommerce Ecosystem
Job Responsibilities: Empowering Digital Fluency

As our Digital Skills Training Specialist, you will be crucial in equipping our team with the specialized knowledge needed to excel in the eCommerce space.

• Lead Onboarding Week, evaluating and certifying newly hired agents on core policies, systems, and specialized eCommerce tools and resources.
• Host training classes via Zoom, discussing essential topics like Email Marketing, SEO, Data Analytics, and advanced Customer Service strategies (camera on 50–70% of the shift).
• Deliver ongoing training for current team members to maintain and enhance their skills in high-demand digital areas.
• Conduct evaluations and performance assessments in collaboration with Team Leads for continuous improvement of digital competency.
• Host one-on-one and group Zoom training sessions focused specifically on complex subjects such as eCommerce Website tasks, Data Analytics/Reporting, and platform-specific skills.
• Create comprehensive training materials and develop training plans for different tools and specialized topics relevant to agents' digital roles.

Qualifications: Your Expertise

We are seeking a candidate with a strong foundation in both instruction and the core digital skills required to succeed in eCommerce.

• 1–2 years of training experience.
• Experience in at least two to three of the following key digital areas: SEO, Email Marketing, eCommerce Website tasks, and Data Analytics/Reporting.
• Knowledge and experience in the eCommerce industry is essential.
• Familiarity with Shopify and Klaviyo (required), and other tools related to Email Marketing, eCommerce, and Reporting.
• 1–2 years of virtual assistant experience preferred.
• Experience with Canva, Trainual, and Loom is a plus.
• Excellent written and verbal communication skills.
• Strong coaching, planning, and organizing skills.
• Excellent attention to detail.
• Self-starter and motivational leader with high energy and strong engagement skills.
• Proficient in communication tools like Gmail and Slack.

Internet Requirements

• DSL, Cable, or Fiber internet (LAN connection required, 20 Mbps minimum).

Perks & Benefits

• Full-Time Remote: Enjoy the stability and flexibility of a fully remote setup—work from anywhere you're comfortable, operating on US PST Time Zone.
• Competitive Compensation: Competitive pay with annual performance-based increases and performance-based bonuses.
• Comprehensive Health: Choice between comprehensive health/dental insurance or a monthly health stipend to help you feel your best
• Paid Time Off: Paid time off so you can rest and recharge, plus Holiday bonuses in appreciation of your hard work.
• Impactful Leadership: Direct ownership of a critical function with visibility into overall company strategy and growth.
• Professional Development: Dedicated budget for professional development and a clear pathway to scaling your career within our high-growth company.
• Growth Opportunities: Opportunities to grow with us as we scale.

Why Join Us?

• Fast-growing startup in the eCommerce ecosystem.
• Be inspired daily by a team of winners.
• Collaborative team and positive work environment.
• Clear career path and opportunities for advancement.

Ready to Grow with Us?
If you're ready to empower others with critical digital skills and grow your own career in the process, we'd love to hear from you. Let's build something amazing together