SaaS Technical Support Engineer

4 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

About the Client

Our client is a leading provider of integrated photo‐booth solutions that empower event professionals, entrepreneurs, DJs, and photographers to grow thriving businesses. Their offerings combine premium hardware (like the Salsa 2, Guac & Chips, and Tortilla 360 booths) with robust software (the Fiesta all-in-one platform) and business tools.

With support for over 10,000+ photo booth owners, 400,000+ events, and 60 million+ memories captured, Our client is trusted for its seamless, end-to-end solutions that help users start, scale, and monetize their photo booth ventures.

They also serve a wide variety of events from weddings and corporate functions to festivals and virtual events and back their offerings with educational content, community resources, and industry know-how.

About the Role

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

  • Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

  • Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
  • Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

  • Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
  • Participate in team training, mentorship, and development sessions to enhance your skills

What You Bring

  • 3+ years of technical support experience.
  • Hands-on troubleshooting of cloud-based software, SaaS tools, or business applications.
  • Familiarity with end-user issues like login/access errors, feature malfunctions, integrations, and performance issues.
  • Strong communication skills for guiding customers through resolutions.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.
  • Reliable, adaptable, and able to work independently in a remote setup.

Nice to have

  • Familiarity with Zendesk supports ticketing systems.
  • Background in photography, software, or event-related technology is a plus.

  • Technical Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Hire Overseas Full time ₱900,000 - ₱1,200,000 per year

    We're looking for a customer-focused Technical Support Specialist with experience in SaaS platforms and data analytics. This role is ideal for someone who thrives in solving technical challenges, enjoys working with data, and has the ability to communicate solutions clearly to customers.You'll support finance and operations teams using our platform—helping...

  • Technical Program Engineer

    4 days ago

    Manila, National Capital Region, Philippines Five9 Full time ₱60,000 - ₱120,000 per year

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Technical Support Engineer, Marketplaces

    6 days ago

    Manila, National Capital Region, Philippines Vercel Full time $80,000 - $120,000 per year

    About Vercel:Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, , and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.Our mission is to enable the world to ship the best products. That starts with creating a...

  • Sr. IT Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines xAI Full time ₱400,000 - ₱800,000 per year

    About XWe build the world's most trusted public town square—and we pride ourselves on our commitment to protecting free speech within the boundaries of the law. Beyond that, we aim to increase unregretted user minutes on our platform, and make it the best place on the internet for creators to share content and make money.About the RoleWe are seeking a...

  • Technical Support Engineer III

    1 week ago

    Manila, National Capital Region, Philippines Delinea Full time ₱1,200,000 - ₱2,400,000 per year

    About Delinea:Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity...

  • Technical Support Engineer III

    1 week ago

    Manila, National Capital Region, Philippines Delinea Full time ₱1,200,000 - ₱2,400,000 per year

    About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire...

  • Technical Support Representative II

    2 days ago

    Manila, National Capital Region, Philippines SupportNinja Full time ₱900,000 - ₱1,200,000 per year

    Work Setup:Permanent Remote/WAHEquipment provision:Bring your own device (BYOD)TheTechnical Support Representative IIwill work with our customers to resolve routine and advanced technical issues as well as address general account concerns.What does a day in the life as a Technical Support Representative II look like?ESSENTIAL FUNCTIONS AND...

  • Technical Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines AX Talents Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are seeking a highly skilled Technical Support Engineer to provide expert-level support for our energy storage and inverter products based in Manila, the Philippines. This role is critical for ensuring customer satisfaction, driving product adoption, and staying ahead of technical trends in the renewable energy market. Key...

  • L2 Application Support Engineer

    4 days ago

    Manila, National Capital Region, Philippines PSC Biotech Full time $80,000 - $120,000 per year

    Job InformationDate Opened11/04/2025Job TypeFull timeWork Experience3-5 yearsIndustrySoftwareCityMakati Commercial CenterState/ProvinceNational Capital Region (Manila)CountryPhilippinesJob DescriptionPSC Software a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software...

  • Technical Support Specialist

    3 hours ago

    Manila, National Capital Region, Philippines Auditdata Full time ₱1 - ₱2 per year

    Location: Philippines About the Role:Join Auditdata's Customer Care team — the front line of our global support operation. We're responsible for delivering exceptional service to customers across multiple product lines. As part of this team, you'll act as the vital link between customers (trained users, technicians, end users, and partners) and our...