Technical Support Specialist

4 hours ago

Manila, National Capital Region, Philippines Auditdata Full time ₱1 - ₱2 per year

Location: Philippines 

About the Role:

Join Auditdata's Customer Care team — the front line of our global support operation. We're responsible for delivering exceptional service to customers across multiple product lines. As part of this team, you'll act as the vital link between customers (trained users, technicians, end users, and partners) and our internal teams, ensuring smooth communication, timely resolutions, and outstanding customer experience. 

 What You'll Do:

  • Respond to customer inquiries promptly and professionally according to SLAs, providing accurate product and service information

  • Troubleshoot and resolve customer-reported issues across software and hardware, demonstrating deep product expertise

  • Handle customer hardware service requests in accordance with Auditdata procedures

  • Support customers and partners during system setup and operation, providing clear guidance, training, and knowledge sharing

  • Participate in testing new product releases, identifying bugs, and ensuring high product reliability

  • Create and maintain Knowledge Base documentation and support articles for internal and customer use

  • Gather, document, and communicate customer feedback to enhance product functionality and service quality

  • Collaborate with Development, DevOps, and other departments to ensure efficient resolution of technical issues

  • Maintain accurate records of all interactions and cases in Helpdesk/CRM systems, keeping customers informed throughout

  • Identify and reproduce software and hardware issues with clear replication steps for engineering teams

  • Coordinate, prioritize, and track tickets according to SLA requirements, especially for enterprise customers

Key Skills and Qualifications: 

  • 3+ years of experience in technical support, customer service, or similar roles

  • Hands-on experience delivering 2nd- or 3rd-line support via phone, email, or remote tools

  • Strong understanding of systems, processes, and support workflows, or a background as a hardware service technician

  • Proven ability to support and troubleshoot software solutions (e.g., SaaS, CRM, CMS, ERP)

  • Familiarity with cloud-based systems and the Software-as-a-Service (SaaS) model

  • Solid hardware troubleshooting background with an ability to diagnose and resolve hardware-related issues efficiently

  • Fluent English communication skills, both written and verbal

  • Ability to explain technical concepts to non- technical users 

  • Excellent time management, multitasking, and prioritization skills in a fast-paced environment

Nice-to-Haves:

  • Knowledge of audiometry, the hearing aid fitting process, or clinical management workflows

  • Experience working with embedded systems or medical/audiology equipment

Key Traits:

  • Strong customer orientation with a proactive approach to problem-solving

  • Quick learner with the ability to grasp complex technical concepts

  • Excellent coordination and communication skills across teams

  • Analytical mindset capable of isolating root causes and implementing structured solutions

What's in it for you:

  • Long-term, secure engagement in the stable product development company

  • High business standards environment

  • Great company values and ethics

  • Flexibility and flat management structure

  • Learning opportunities and professional development (incl. related certifications, paid trainings & courses)

  • Remote work model


Feels like it's a perfect match to you?
We look forward to your application (please apply your English CV)


Auditdada is an equal opportunity employer that is committed to create diverse work environment free of discrimination and harassment. We make recruiting decisions based on your experience and skills.

  • Technical Support Specialist

    5 hours ago

    Manila, National Capital Region, Philippines Skilled Wound Care Full time $5 - $8

    Skilled Wound Care is seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone,...

  • Customer Technical Support Specialist

    5 hours ago

    Manila, National Capital Region, Philippines Travelport Full time ₱1,200,000 - ₱2,400,000 per year

    Position Overview:We are seeking a dynamic and experienced Senior Customer Technical Services Specialist to join our team. The ideal candidate will play a critical role in ensuring customer satisfaction and technical issue resolution by providing advanced-level support for our product and services. Acting as a subject matter expert, this role is responsible...

  • Technical Support Specialist

    3 hours ago

    Manila, National Capital Region, Philippines ClickUp Full time ₱900,000 - ₱1,200,000 per year

    At ClickUp, we're not just building software. We're architecting the future of work In a world overwhelmed by work sprawl, we saw a better way. That's why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos,...

  • VoIP Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Intouch Tech Ltd Full time ₱450,000 - ₱900,000 per year

    Job Summary:We are seeking a skilled and customer-focused VoIP Technical Support Specialist to join our support team. In this role, you will provide technical assistance and configuration support for 3CX, Yeastar and Bicom VoIP telephony systems. The ideal candidate will have hands-on experience with VoIP applications and hardware, possess excellent...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Apex Fintech Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    Who We AreApex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million...

  • Technical Support Specialist

    4 hours ago

    Manila, National Capital Region, Philippines Domain Full time ₱80,000 - ₱120,000 per year

    Company OverviewCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines PEAK6 Full time ₱80,000 - ₱120,000 per year

    APEX FINTECH SOLUTIONSMANILA, PHILIPPINES, 1000WHO WE AREApex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash,...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines New Era Technology Full time ₱1,200,000 - ₱2,400,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • IT Support Specialist

    4 hours ago

    Manila, National Capital Region, Philippines V360 Global Solutions, Inc Full time ₱100,000 - ₱120,000 per year

    IT Support Specialist– Elevate Healthcare Technology, 100% RemoteDo you thrive in fast-paced environments, love tackling tech challenges, and want to advance healthcare technology? If you have experience as an IT Support Specialist, IT Generalist, Technical Support Officer, Systems Administrator, Helpdesk Analyst, Network Support Technician, Desktop...

  • Technical Customer Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱900,000 - ₱1,200,000 per year

    Technical Customer Support SpecialistSay hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral...