Head of Retail Banking
6 days ago
Job Summary:
We are looking for a senior Retail Banking Head to lead and grow our retail banking business across both traditional branch networks and digital channels. The ideal candidate will have extensive experience managing branch operations while driving digital banking strategies, delivering innovative solutions, and enhancing customer experience. This role requires a strategic leader who can balance operational excellence with growth initiatives, ensuring both profitability and client satisfaction.
Key Responsibilities:
- Develop and execute the overall retail banking strategy, integrating branch operations with digital banking initiatives.
- Lead and oversee branch and area managers, ensuring consistent delivery of service excellence and performance targets.
- Drive growth in retail deposits, lending, and other banking products, leveraging both traditional and digital channels.
- Monitor market trends and competitor strategies to identify new business opportunities.
- Enhance customer experience through process improvements, digital adoption, and innovative product offerings.
- Collaborate with cross-functional teams to implement go-to-market plans, campaigns, and sales strategies.
- Set performance metrics, track KPIs, and ensure achievement of financial and operational objectives.
- Foster a culture of high performance, coaching, and continuous improvement within the retail banking team.
Qualifications:
- Bachelor's degree in Finance, Business, or related field; MBA preferred.
- 10+ years of experience in retail banking, with significant exposure to branch management and digital banking strategy.
- Proven track record in driving business growth, operational excellence, and customer experience initiatives.
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