HR Solutions Services Associate IV

2 days ago

Pasay, National Capital Region, Philippines Conduent Full time

Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Has advanced and specialized expertise within a range of analytical or operational processes.
  • Completes assignments and facilitates the work of others.
  • May coordinate assignments beyond work area.
  • Proposes improvements to processes and methods.
  • Acts as a lead, coordinating the work of others, but is not a supervisor.
  • Works autonomously within established procedures.

Functional Knowledge

  • Has developed skills in a range of processes, procedures, and systems.
  • Acts as a technical expert in some areas.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided
  • Suggests work procedure and practice enhancements to improve efficiency.

Leadership

  • Serves as a team lead.
  • May allocate work to team members.
  • Provides subject matter guidance to junior team members.

Problem Solving

  • Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.
  • Resolves telephone and chat inquiries quickly.
  • Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.
  • Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.
  • Provides information to employees and HR on matters pertaining to personnel forms and records.
  • Initiates appropriate actions as required by HR or employee.
  • Advises on benefit plan options.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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