Team Lead

2 days ago

Clark Freeport Zone Pampanga Philippines Sutherland Full time $40,000 - $80,000 per year
About the Role

At Sutherland, we empower our leaders to inspire teams, deliver outstanding results, and make a meaningful impact in every customer interaction. As a Team Manager in our Healthcare program, you'll play a vital role in driving performance, strengthening relationships, and shaping the future of our operations in Clark.

This is your chance to lead with purpose—coaching, mentoring, and guiding a team to consistently exceed expectations while ensuring an exceptional customer experience.

What You'll Do

Managers in this role get to:

  • Impact the Bottom Line – Drive your team's performance, ensuring all KPI targets are met and exceeded.
  • Strengthen Relationships – Manage attrition, shrinkage, and other critical team metrics to maintain stability and engagement.
  • Influence the Lives of Others – Coach, mentor, and provide feedback to Consultants, fostering professional growth.
  • Keep Management Updated – Share insights on customer trends with leadership and provide feedback to Operations Managers.
  • Define Sutherland's Reputation – Champion and implement organizational initiatives within your team.
Qualifications

Our most successful candidates will have:

  • Proficiency in MS Office applications
  • Ability to thrive in a fast-paced environment
  • Experience in eligibility & benefits, claims, and/or revenue cycle management
  • A proactive approach in building trust and professional rapport with employees and team members; proven teamwork skills
  • Strong analytical abilities to interpret data, identify trends, and suggest improvements
  • Excellent verbal and written communication skills in English, with the ability to communicate clearly, constructively, and professionally

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