Healthcare Team Manager

6 hours ago

Clark Freeport Zone, Philippines Sutherland Full time $70,000 - $120,000 per year

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Sutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector.

Key Responsibilities:

  • Lead, manage, and inspire a team of customer service representatives supporting a US-based healthcare account.
  • Monitor daily operations, ensuring adherence to quality standards, productivity, and service level agreements (SLAs).
  • Conduct regular coaching, feedback sessions, and performance evaluations to help team members meet and exceed goals.
  • Analyze team performance metrics and identify trends, root causes, and actionable insights for improvement.
  • Implement and sustain performance improvement strategies to enhance the customer experience.
  • Serve as a key point of contact between the client and internal teams, ensuring alignment on business goals and priorities.
  • Foster a culture of accountability, continuous learning, and employee engagement.

Qualifications

  • Minimum of 1-2 years of experience as a Team Manager/Team Leader in a BPO/Call Center environment, preferably supporting a Healthcare or, Insurance account.
  • have experience in eligibility and benefits, claims, and or Revenue Cycle Management.
  • Strong leadership, coaching, and people management skills.
  • Demonstrated ability to drive team performance and achieve operational goals.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Amenable to work on a night shift and in office/onsite setup in Clark.

Additional Information

Internal Qualifications:

  • Must have FY24 PDP score of Exceeds Expectations (4) or Outstanding (5)
  • Tenure of at least 18 months
  • No Active DA
  • Leadership experience in a Healthcare is an advantage
  • willing to work onsite in Clark

  • Team Manager

    2 days ago

    Clark, Philippines Sutherland Full time $40,000 - $60,000 per year

    Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. ...

  • HMO Healthcare Representative

    2 days ago

    Clark Freeport Zone, Philippines iCARE - Insular Health Care, Inc. Full time ₱180,000 - ₱216,000 per year

    JOB REQUIREMENTS:Graduate of any 4-year college course, medical allied (preferred).Experience in insurance / HMO and value-adding services preferred.Good communication, coordination, and negotiation skills.With BPO experience handling healthcare account is an advantage.Okay for project-based employment.Can start ASAPA. JOB PURPOSEThe HMO Coordinator or...

  • Claims Specialist/Consultant

    2 days ago

    Clark Freeport Zone, Philippines Nova Team Solutions Full time ₱300,000 - ₱600,000 per year

    Skills & ExperienceInsurance experienceIntermediate knowledge of Microsoft Office suite, including OutlookDemonstrated exceptional customer serviceStrong verbal communication skillsAttention to detailAbility to interact in a diverse environmentAdvantageousClaims management/assessing experienceAbility to work independently and within a teamDemonstrated time...

  • Procurement & Purchasing Specialist

    2 days ago

    Clark Freeport Zone, Philippines Nova Team Solutions Full time ₱390,000 - ₱420,000 per year

    Key Responsibilities:Lead vendor onboarding, compliance checks, and ongoing performance trackingMaintain accurate supplier records and manage procurement documentationCollaborate with internal stakeholders to ensure supplier fit and value alignmentCreate and maintain easy-to-understand process maps (e.g., flowcharts) that outline vendor relationships and...

  • Premium Healthcare Customer Service in Angeles City

    4 weeks ago

    Clark Freeport, Philippines CallCC Full time

    Are you an experienced Customer Service Representative ready to elevate your career? We're actively seeking talented individuals like you to join our team for a Premium Healthcare Account in two vibrant locations: Angeles City (SM Clark) and Cebu City. This is your chance to be part of a pioneer account, offering unparalleled career growth in the dynamic BPO...

  • Team Lead

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines Sutherland Full time $40,000 - $80,000 per year

    About the RoleAt Sutherland, we empower our leaders to inspire teams, deliver outstanding results, and make a meaningful impact in every customer interaction. As a Team Manager in our Healthcare program, you'll play a vital role in driving performance, strengthening relationships, and shaping the future of our operations in Clark.This is your chance to lead...

  • Healthcare Resource Planning Manager

    2 days ago

    Clark Freeport, Philippines Cyzerg Full time ₱13,500 per year

    About the Company Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148 active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness...

  • Housekeeping Team Leader

    2 days ago

    Clark Freeport Zone, Philippines WeCare Facility Management Services Inc. Full time ₱180,000 - ₱220,000 per year

    With at least 2-3 years experience as Housekeeping Team LeadWith experience assigned in BPO industry is a plusKnowledge how to manage manpower scheduleGoal Oriented and HardworkingWith TESDA NCII in relation to Housekeeping is a plusWilling to assigned in Clark Freeport Angeles PampangaCan start asapWith available pre-employment requirementsJob Type:...

  • Company Physician

    2 days ago

    Clark Freeport Zone, Philippines Vax Source Full time ₱50,000 per year

    Company Clinic Physician (Min. Requirements)Licensed Physician, w/ BCOM is a plus (if non-BCOM, willing to take BCOM within the first six months of deployment)Preferably with exposure and familiarity on the practice of occupational or corporate medicine, or have considerable experience in the practice (at least six months/ or 1-2 yrs Medical practice)Willing...

  • Company Nurse

    2 days ago

    Clark Freeport Zone, Philippines Shore360, Inc Full time ₱280,000 - ₱300,000 per year

    Summary:This position is responsible for providing comprehensive healthcare services to employees and ensuring a safe and healthy work environment. The Company Nurse & Safety Officer will act as the primary point of contact for employee health concerns, implement safety programs, and conduct regular inspections to prevent workplace accidents and...