Housekeeping Supervisor

JOB SUMMARY

The Housekeeping Supervisor owns the guest's experience in guestrooms and offers a seamless execution of premium service coordinating and overseeing Room Attendants, ensuring the highest standards of cleanliness, orderliness and guest satisfaction in all guest rooms, public areas and back of the house.

As part of the housekeeping team, the Housekeeping Supervisor proactively anticipates every guest's needs and expectations and must have outstanding hospitality, communication, and organizational skills and effective decision-making abilities. This role involves managing housekeeping staff, coordinating schedules, inspecting work, and addressing guest requests or concerns promptly and professionally. They play a vital role in setting up and preparing the Housekeeping Team during pre-opening.

RESPONSIBILITIES

Operational Coordination and Inspections

• Collaborates with the Assistant Housekeeping Manager to review daily schedules, guest requirements, feedback, and other relevant details.
• Coordinates with Front Office and Engineering to ensure effective room turnover, maintaining clean rooms for re-sale and addressing maintenance issues in public areas, lounges, meeting rooms, and back-of-house (BOH) areas.
• Visits guest rooms to ensure they meet quality standards before check-in.
• Schedules and coordinates the preparation of project rooms, ensuring contractor work is completed according to hotel standards and rooms are ready for sale.

Guest Relations and Problem Resolution

• Responds to guest concerns in a professional, considerate, and positive manner, showing empathy and active listening.
• Takes ownership of guest concerns by following up and ensuring complaints are resolved to the guest's satisfaction.

Records and Inventory Management

• Maintains essential records for efficient housekeeping operations, such as lost and found, key control, staffing, and inventories.
• Monitors and manages housekeeping supplies, linens, and equipment to ensure availability and functionality.
• Collects and reviews housekeeping employee working hours, forwarding them to the Executive Housekeeper.

People Management

• Meets with staff daily for briefings, ensuring clear communication of tasks and expectations.
• Enforces discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach.
• Monitors and provides feedback on the performance of team members and conducts coaching/ counseling.
• Identifies training needs and recommends learning / training opportunities for employees to ensure their continuous professional development.
• Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.

QUALIFICATIONS

• College graduate of any four (4) year degree preferably in Hotel Management.
• A minimum of two (2) to three (3) years of relevant work experience, including leadership responsibilities preferably in an upscale hotel, resort, or cruise line.
• Cleaning Techniques & Equipment Proficiency: Knowledgeable in proper cleaning techniques and equipment usage, ensuring cleanliness and efficiency in all assigned areas.
• Chemical Handling: Skilled in the safe handling and application of cleaning chemicals, adhering to safety guidelines and ensuring proper usage.
• Customer Service: Adept at interacting with customers from diverse backgrounds and nationalities, providing exceptional service, upholding company policies and maintaining a positive environment.
• Professional Presentation: Confident, well-groomed appearance with a warm and welcoming demeanor that creates a positive and professional impression.
• Good communication skills: The ability to effectively convey and comprehend information in both written and spoken formats. This includes clear and concise expression of thoughts and ideas, basic grammar and vocabulary, and the ability to understand and respond appropriately to simple instructions and conversations.
• Technological Proficiency: Skilled in Google Workspace for efficient document creation, data entry, and communication.
• Confidentiality and Discretion: Maintain the highest level of confidentiality regarding sensitive information.
• Report Writing & Appraisals: Skilled in writing reports and conducting staff appraisals to evaluate performance and provide feedback.
• Manpower Planning: Strong ability to plan and deploy manpower effectively, ensuring efficient operations.
• Strong Leadership & Management: Possesses strong leadership qualities, effectively delegating tasks, motivating team members, and driving results.
• Meticulous Attention to Detail: Ensures accuracy and precision in all tasks, with a strong focus on detail-oriented work.
• Exceptional Problem-Solving & Analytical Skills: Proactively identifies and resolves challenges, demonstrating strong analytical and problem-solving abilities.
• Strong Organizational & Time Management Skills: Highly organized and focused, effectively prioritizing tasks, meeting deadlines, and managing multiple projects simultaneously in a fast-paced environment.
• Adaptability & Stress Management: Capable of handling stressful, high-pressure situations while maintaining focus and efficiency.
• Teamwork & Relationship Building: Works effectively within a team, fostering harmonious working relationships with peers and superiors.