Event Support Specialist

2 weeks ago

PHLRE Shared ServicesManila, Philippines RELX Full time $30,000 - $60,000 per year

Job Responsibilities:

  • Plans, develops and oversees marketing events (e.g., trade shows, conventions, sales meetings) for internal and/or external clients.

  • Coordinates customer invitation solicitations, advanced and on-site registration, and post-event follow-up and evaluations.

  • Researches available venues and recommends event sites; investigates, selects, negotiates and coordinates services with vendors, including catering and event support.

  • Prepares budgets and forecasts and compiles summaries of total event costs, cost-per-contact, audience profiles and attendees' comments.

  • Responsible for the organization of events including exhibitor/visitor sales and marketing, program development, event production and on-site show operations.

  • Ensures that the event achieves its revenue, expenditure and operating profit targets.

  • Responsibilities are within the Event/Exhibit, Production and Operations Function as a generalist or in a combination of disciplines.

  • Performs routine assignments in the entry level to a professional job progression.

  • Requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts.

  • Receives instruction, guidance and direction from others.

Job Qualifications:

  • Bachelor's degree.

  • At least 1 year customer service in contact center environment or equivalent training (2 years preferred)

  • Above average to Excellent communication skills

  • Experience with voice, emails and chat account is preferred.

  • Excellent written and verbal communication skills

  • Experience with email correspondence is preferred.

  • Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.

  • Self-motivated with positive attitude.  Ability to follow strict guidelines and standard operating procedures a MUST.

  • Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.

  • Willing to work on business unit holidays and/or render overtime when necessary.

  • Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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