Commercial Systems Assistant
3 days ago
GENERAL PURPOSE:
Support management of commercial systems and reporting, business processes, conduct commercial system troubleshooting to ensure business continuity, and continuously contribute to improving commercial systems to help the Company achieve its sales and revenue targets and KPIs.
DUTIES AND RESPONSIBILITIES:
Primary Duties and Responsibilities
Process update requests of critical and non-critical reference data in the system (ie. product master, price master, employee, user access, screen flows and sequence, etc). Ensure proper approvals have been sought
- Contribute to master data governance and conduct periodical upkeep to ensure it is in place and reviewed and updated regularly
Conduct periodic reviews of user access matrix and authorize user access to sales systems to ensure data confidentiality
Design, test and implement adhoc forms and other key changes in the system
- Analyze common issues encountered and recommend solutions
- Participate in testing for changes and/or enhancements to existing sales systems and reports before deployment to production
Ensure all final signed-off documents or requirements and testing results documentation are organized and kept accordingly
Cross-Functional Performance
Manage all incidents, act as level 1 support for basic to advanced troubleshooting and reassign to different functions (ie. IT, Distributor, or third-party service provider) as necessary
- Collaborate with third party service provider to ensure resolution of incidents and monitor against service level agreement (SLA)
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