Customer Service Representative

5 days ago

Ortigas, Philippines Comrise Full time ₱300,000 - ₱396,000 per year

Position: Customer Service Representative AR

Location: Ortigas City

Work Arrangement: Onsite 100%

Shift: Night Shift

Responsibilities:

  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.
  • Process patient credit card payments over the phone to resolve outstanding self-pay balances.
  • Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.
  • Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle.
  • Uses the GE and Epic workflow systems and other tools available to them.
  • Ability to analyze, identify and resolve issues on patient accounts.
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients.
  • Adheres to the policies and procedures established for the client/team.
  • Meets and maintains daily productivity standards established in departmental policies.
  • Meets and maintains quality standards established in departmental policies.
  • Maintains confidentiality at all times; adhere to HIPAA and PHI Guidelines.
  • Ability to maintain composure when handling particularly difficult calls with customers.
  • Perform all other tasks related to Call Center Department areas of responsibilities.
  • Performs other related duties and special projects as required.

Job Requirements:

  • Previous experience in Hospital/Facility or Physician billing

  • Experience with GE Centricity or EPIC PB preferred

  • Ability to work well individually and in a team environment

  • Proficiency with MS Office

  • Strong verbal communication skills

  • Strong organizational skills

  • English-speaking proficiency is required; bilingual skills a plus

  • Ability to maintain composure when handling particularly difficult calls with customers

Job Types: Full-time, Permanent

Pay: Php25, Php33,000.00 per month

Benefits:

  • Health insurance
  • Paid training
  • Staff meals provided

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your expected salary?
  • Are you okay to work on a night shift?
  • This role is 100% onsite in Ortigas — are you okay with that?
  • Can you start ASAP?

Education:

  • Senior High School (Required)

Experience:

  • Physician billing / healthcare invoicing: 1 year (Required)

Work Location: In person

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