Team Lead, Customer Support

5 days ago

Cebu City, Central Visayas, Philippines Dynata Full time ₱180,000 - ₱250,000 per year

Team Lead – Customer Support

We are looking for a dynamic and experienced Team Lead – Customer Support to guide and mentor our Customer Care Support team. This leadership role is responsible for ensuring the delivery of exceptional support experiences to our business clients, driving operational excellence, and fostering a culture of continuous improvement and customer-centricity.

Key Responsibilities:

  • Lead, coach, and develop a team of Customer Support Specialists to meet and exceed performance goals.
  • Monitor team performance metrics and provide regular feedback, training, and support to ensure high-quality service delivery.
  • Act as an escalation point for complex or sensitive customer issues, ensuring timely and effective resolution.
  • Collaborate cross-functionally with Product, Technical Support, Enablement, and Sales teams to streamline support processes and improve customer outcomes.
  • Oversee ticket management workflows to ensure SLAs are met and customer satisfaction remains high.
  • Analyze support trends and customer feedback to identify areas for improvement in product usability and support processes.
  • Contribute to the creation and refinement of support documentation, knowledge base articles, and training materials.
  • Participate in hiring, onboarding, and performance reviews for support team members.
  • Champion a customer-first mindset and promote a positive, collaborative team culture.

Qualifications:

  • 3–5 years of experience in customer support or technical support, with at least 1–2 years in a leadership or mentoring role.
  • Proven ability to manage and motivate teams in a fast-paced B2B environment.
  • Strong understanding of enterprise software or technical platforms.
  • Excellent communication, conflict resolution, and interpersonal skills.
  • Experience with CRM and ticketing systems (e.g., Jira, Salesforce).
  • Analytical mindset with the ability to interpret data and drive decisions.
  • Strong organizational and time management skills.

  • Support Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    As a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to improve team...

  • Support Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $80,000 per year

    Job Description:As a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to...

  • Customer Support Representative

    2 days ago

    Cebu City, Central Visayas, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱180,000 - ₱360,000 per year

    CEBU CITY LIFE, BIGGER SAVINGS Free daily lunch, Monday breakfasts, and Friday snacks—right here in CEBU. ABOUT US @ TECHNO GLOBAL TEAMAs a Great Place to Work certified company with top ratings given by our teams, we make sure our people enjoy more than just a job. TECHNO-CODED BENEFITS - Enjoy these PerksComprehensive day 1 HMO including 10K...

  • Trainer and Support Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    As a Trainer and Support Team Lead, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers. You will lead a team, develop training programs, and provide ongoing support to ensure high-quality customer service. Your role involves...

  • Trainer and Support Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    As a Trainer and Support Team Lead, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers. You will lead a team, develop training programs, and provide ongoing support to ensure high-quality customer service. Your role involves...

  • Trainer and Support Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱1,200,000 - ₱2,400,000 per year

    As a Trainer and Support Team Lead, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers. You will lead a team, develop training programs, and provide ongoing support to ensure high-quality customer service. Your role involves...

  • Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a motivated and experienced Team Leader to manage and support a team of Healthcare Associates in a fast-paced environment. You will be responsible for ensuring team performance meets client requirements, maintaining high levels of productivity, and fostering a positive, performance-driven culture.Key Responsibilities:Set clear team goals...

  • Team Manager

    3 weeks ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time

    As a Team Leader for our retention account, you will lead by example and drive the success of your team. Your responsibilities will include:Managing and enhancing the productivity performance of agents in client service delivery and revenue generation.Conducting productivity reviews, providing coaching, implementing performance improvement plans, and...

  • Team Lead, Customer Care

    5 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱2,000,000 - ₱2,500,000 per year

    Team Lead, Customer CareRole OverviewThis leadership role is responsible for managing a team of Customer Care Specialists. You'll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You'll play a key role in aligning...

  • Support Services Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Harris Computer Full time ₱900,000 - ₱1,200,000 per year

    SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.We're looking for aSupport Services Team Leadwith strong technical and...