Workforce Team Lead

This role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...

This role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...

Career Opportunity: Workforce ManagerLocation: CebuQualifications:At least 5 years of experience in WFM and 8 years overall in the BPO/call center industry.Strong knowledge of Planning, Forecasting, Scheduling, Real-Time Management, and Reporting.Proficient in Excel and experienced in WFM tools such as Aspect/IEX/BP Standard Tools and Avaya CMS.Knowledge of...

It's not just about the compliance; it's about the missionAt Career TEAM, we work to accelerate the human condition. Our award-winning portal, Career EDGE, transforms lives across the U.S.—and behind every secure experience is a cybersecurity expert like you.We are looking for a Cloud Security Architect with deep experience in GovRAMP, FedRAMP, and/or...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

#BeMoreDo you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMoreTop reasons to work with TDCXAttractive...

Job Summary:The Manager – Workforce Management is responsible for leading the WFM team in planning, forecasting, scheduling, and real-time management of contact center operations to achieve optimal service levels and operational efficiency. The role ensures that staffing levels align with business requirements while maintaining cost-effectiveness and...

About the job Team Lead ArchitectWe are looking for a highly skilled Team Lead Architect to lead a team of licensed architects responsible for reviewing, validating, and refining AI-generated architectural layouts. The role includes hands-on planning review, quality assurance, and ensuring compliance with architectural standards.This position includes...

Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

About the job Team Lead ArchitectWe are looking for a highly skilled Team Lead Architect to lead a team of licensed architects responsible for reviewing, validating, and refining AI-generated architectural layouts. The role includes hands-on planning review, quality assurance, and ensuring compliance with architectural standards.This position includes...