Level 2 Automation Engineer

Position Overview

Cloud Connect WA is seeking a Level 2 Automation Engineer to design, develop, and maintain automation solutions that enhance client ICT systems and internal efficiency.

This role involves hands-on technical development using Microsoft Power Platform and related tools, while ensuring that all automation processes meet high standards of quality, security, and documentation.

The ideal candidate will be detail-oriented, proactive, and capable of balancing technical excellence with strong communication and collaboration skills across teams.

Key Responsibilities Technical

• Design and develop automation solutions using Microsoft Power Platform and other relevant tools.
• Troubleshoot, diagnose, and resolve automation-related issues professionally and efficiently.
• Prepare clear and maintainable documentation for all solutions and implementations.
• Manage automation projects from start to finish, collaborating effectively with teammates and escalating when necessary.
• Follow established Change Management procedures and prioritize system uptime for clients.
• Apply automation design best practices and provide technical support to ensure reliability and scalability.

Commercial

• Accurately track and record work time using ConnectWise PSA.
• Meet daily and weekly billable targets set for the Projects & Automation Team.
• Identify and communicate opportunities to improve client ICT environments.
• Build trust through transparency, consistency, and technical expertise.
• Recommend internal process or system improvements that align with company goals and strategy.

Team Leadership

• Provide guidance to teammates on automation utilization, design principles, and troubleshooting approaches when needed.

Quality Management / Administration

• Ensure all work meets company quality standards.
• Take a proactive role in standardizing and documenting configurations, procedures, and workflows.
• Maintain accurate and up-to-date documentation in ITGlue or other designated company repositories.

Cross-Team Collaboration

• Provide assistance and knowledge-sharing to the Service Desk when required.
• Support Sales, Administration, and Accounts teams by supplying necessary documentation or technical insights.

HR / Safety

• Follow best-practice Occupational Health and Safety (OHS) procedures at all times.
• Adhere to company employment policies and contractual obligations.
• Promote and maintain a strong Cybersecurity mindset across all work activities.
• Work safely and ensure the safety of others in the workplace.

Other Responsibilities

• Actively contribute to process improvement initiatives and system enhancements.
• Support senior engineers and management in project delivery and innovation efforts.
• Remain adaptable in a fast-paced, client-focused environment.

Key Performance Indicators

• Achievement of individual and team billable targets
• Quality, reliability, and documentation of automation solutions delivered
• Adherence to Change Management and OHS procedures
• Contribution to client satisfaction and process improvement initiatives

Qualifications and Skills

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Strong experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
• Knowledge of scripting, APIs, and automation frameworks
• Experience with ConnectWise PSA and ITGlue preferred
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong documentation, time management, and communication abilities
• Proven ability to work independently and collaboratively within a distributed team

Why Join Cloud Connect WA

• Be part of a dynamic, forward-thinking ICT company focused on innovation and client success
• Work with a supportive team that values collaboration and professional growth
• Opportunity to shape automation standards and processes in a growing business

ShoreXtra Perks:

• Free barista-style coffee
• Free parking and jeepney services
• Highly engaged team
• Unlimited potential for growth
• Fun and family-oriented working environment
• Silver level referral bonus

Work Set Up:

• Hybrid
• Monday to Friday, 7:00 am - 4:00 pm

Job Type: Full-time

Pay: Php70, Php120,000.00 per month

Work Location: In person