Level 2 Automation Engineer

4 days ago

Clark Freeport Zone, Philippines Shore360, Inc Full time

Position Overview

Cloud Connect WA is seeking a Level 2 Automation Engineer to design, develop, and maintain automation solutions that enhance client ICT systems and internal efficiency.

This role involves hands-on technical development using Microsoft Power Platform and related tools, while ensuring that all automation processes meet high standards of quality, security, and documentation.

The ideal candidate will be detail-oriented, proactive, and capable of balancing technical excellence with strong communication and collaboration skills across teams.

Key Responsibilities Technical

  • Design and develop automation solutions using Microsoft Power Platform and other relevant tools.
  • Troubleshoot, diagnose, and resolve automation-related issues professionally and efficiently.
  • Prepare clear and maintainable documentation for all solutions and implementations.
  • Manage automation projects from start to finish, collaborating effectively with teammates and escalating when necessary.
  • Follow established Change Management procedures and prioritize system uptime for clients.
  • Apply automation design best practices and provide technical support to ensure reliability and scalability.

Commercial

  • Accurately track and record work time using ConnectWise PSA.
  • Meet daily and weekly billable targets set for the Projects & Automation Team.
  • Identify and communicate opportunities to improve client ICT environments.
  • Build trust through transparency, consistency, and technical expertise.
  • Recommend internal process or system improvements that align with company goals and strategy.

Team Leadership

  • Provide guidance to teammates on automation utilization, design principles, and troubleshooting approaches when needed.

Quality Management / Administration

  • Ensure all work meets company quality standards.
  • Take a proactive role in standardizing and documenting configurations, procedures, and workflows.
  • Maintain accurate and up-to-date documentation in ITGlue or other designated company repositories.

Cross-Team Collaboration

  • Provide assistance and knowledge-sharing to the Service Desk when required.
  • Support Sales, Administration, and Accounts teams by supplying necessary documentation or technical insights.

HR / Safety

  • Follow best-practice Occupational Health and Safety (OHS) procedures at all times.
  • Adhere to company employment policies and contractual obligations.
  • Promote and maintain a strong Cybersecurity mindset across all work activities.
  • Work safely and ensure the safety of others in the workplace.

Other Responsibilities

  • Actively contribute to process improvement initiatives and system enhancements.
  • Support senior engineers and management in project delivery and innovation efforts.
  • Remain adaptable in a fast-paced, client-focused environment.

Key Performance Indicators

  • Achievement of individual and team billable targets
  • Quality, reliability, and documentation of automation solutions delivered
  • Adherence to Change Management and OHS procedures
  • Contribution to client satisfaction and process improvement initiatives

Qualifications and Skills

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Strong experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
  • Knowledge of scripting, APIs, and automation frameworks
  • Experience with ConnectWise PSA and ITGlue preferred
  • Excellent troubleshooting, analytical, and problem-solving skills
  • Strong documentation, time management, and communication abilities
  • Proven ability to work independently and collaboratively within a distributed team

Why Join Cloud Connect WA

  • Be part of a dynamic, forward-thinking ICT company focused on innovation and client success
  • Work with a supportive team that values collaboration and professional growth
  • Opportunity to shape automation standards and processes in a growing business

ShoreXtra Perks:

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Fun and family-oriented working environment
  • Silver level referral bonus

Work Set Up:

  • Hybrid
  • Monday to Friday, 7:00 am - 4:00 pm

Job Type: Full-time

Pay: Php70, Php120,000.00 per month

Work Location: In person

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