
Country Manager
4 days ago
Industry:
Retail
What you will do:
Strategic Planning and Execution
- Lead the annual business planning process in collaboration with HQ
- Translate corporate strategic objectives into roadmaps across Store Operations, Central Kitchen, Facilities & Management, Construction/Store Development, Marketing, HR, Finance/Accounting/Admin Teams
- Define departmental targets and track progress against KPIs, holding managers accountable for delivery
- Conduct and consolidate monthly business reviews across all departments and present to HQ. Prepare and submit performance reports to brand principals and HQ, with clear follow-through on action points
- Cross-Functional Operations Management
- Oversee daily business operations and ensure strong coordination across all departments
- Provide leadership and direction to managers to ensure aligned execution
- Ensure full implementation and enforcement of Operation policies
- Uphold standards in customer experience, design, and operational discipline as measured by metrics such as mystery shop scores and in-store audits
People Leadership
- Coach and lead department heads with clear performance expectations
- Oversee team structure, staffing plans, and succession building
- Drive performance management and talent development across all functions
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