Project Support Specialist

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

Context

The Project Support Specialist will focus on the implementation of respective processes, controls and resources to win work and deliver work with expected safety, quality and value for clients and SYSTRA.

Missions/Main Duties

• Coordinate and monitor project timelines, deliverables, and milestones to ensure projects stay on schedule and within scope.
• Respond to inquiries and resolve issues related to project operations, contracts, and service delivery.
• Develop, review, and negotiate variations to contracts, programs, and project documentation
• Collect and analyse data related to projects, identifying areas for improvement and ensuring accurate reporting.
• Collaborating with Project Managers and other stakeholders to achieve project objectives.
• Provide administrative and logistical support, including coordinating meetings, managing budgets, and processing invoice.
• Support the procurement process by new suppliers onboarding, tracking purchase orders, managing vendor communications, and ensuring timely delivery of project resources.
• Track project expenses and budget allocations, flagging any discrepancies for timely adjustments.
• Maintain accurate records, ensuring compliance with project requirements, policies, and industry standards.

COMMUNICATION

• High attention to detail with the ability to tailor written and verbal communication to targeted audiences' requirements.
• Puts forward own views and opinions openly whilst respecting the views of others
• Capable of producing written materials with minimal guidance.
• Can communicate complex subjects clearly, logically and accurately in a way that is informative.

LEADERSHIP

• Projects confidence and professionalism.
• Shows self-motivation, using initiative to work unsupervised.
• Provides advice and support.
• A can-do attitude and a proactive mindset.

CLIENT FOCUS

• Can negotiate satisfactory outcomes for both the client and SYSTRA.
• Captures and shares client needs.
• Generates client confidence by showing commitment and excellence.
• Ensures understanding of customer requirements.
• Can specify information requirements directly to the client and provides prompt resources to requests from clients.
• Understands the importance of good client relations
• Does not make commitments to clients that cannot be fulfilled

BUSINESS DEVELOPMENT

• Familiar with standard corporate information relevant for bids
• Shares and contributes to the business development opportunities
• Demonstrates an understanding of the breadth and interdependence of the Company's service offerings

DOCUMENT WRITING

• Structure a document, define a plan and argumentation
• Combines information from various sources in a concise and consistent manner.
• Support preparation of detailed project reports

PROBLEM SOLVING

• Able to analyse various types of situations and information appropriately.
• Identify and formalise a solution in a clear and methodical way
• Displays a positive attitude in the face of ambiguity and change.
• Understands and recognises the value of other points of view and ways of doing things.

TEAMWORK

• Willing and actively shares ideas, skills and knowledge
• Offers assistance to colleagues
• Seeks views and opinions from colleagues across the Company
• Understands own and others roles within a team

PLANNING & ORGANISATION

• Understands project management procedures and assumes responsibility for task/small project management duties.
• Prioritises own work by urgency and importance and demonstrates ability to simultaneously handle multiple tasks.
• Manages workloads and the involve.

TECHNICAL EXPERTISE

• Demonstrates responsibility and professional judgement.
• Lead small projects under the guidance and supervision of Senior Management.
• Contributes technical ideas and identifies information required to deliver tasks.
• Demonstrates thoroughness in analysing information needed to deliver tasks
• Demonstrates thoroughness and judgement in analysing information and presenting conclusions and capable of reviewing the accuracy of others analysis

INNOVATION

• Show interest for new ideas. Search information and propose improvements to carry out their work
• Makes efforts to optimise workflows efficiently using technology to innovate.

COMMERCIAL & BUSINESS MANAGEMENT

• Handles routine project financial management.
• Responsibility for defined areas of cost or budget
• Demonstrates understanding of linkage between use of own time and Company financial performance.
• Demonstrates an understanding of the Quality Management System and commitment to ensure conformance

QUALITY

• Adhere to the company's quality policies.
• Fulfil the quality annual goals and objectives.
• Fulfil the annual individual Quality goals and objectives.
• Contribute with management to achieve the implementation quality activities like; customer satisfaction, quality reporting, quality audit, resolve quality corrective actions, quality trainings, quality initiatives etc.

Profile/Skills

Education
Diploma or higher qualification in Business Administration, Project Management, or a related field.

Experience
2 – 4 years professional experience

Systra is an equal opportunities company; this position is open to all applicants.