Player Support Specialist

6 days ago

Pasig, National Capital Region, Philippines GameClub SEA Full time ₱150,000 - ₱250,000 per year

Player Support Specialist

Location: Onsite – Ortigas, Pasig City, Philippines

Employment Type: Full-Time

Level: Entry-Level

Reporting to: Player Support Squad Leader

Industry: Gaming / Digital Entertainment

About GameClub

GameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a CS team that delivers helpful, friendly, and timely support to players — wherever they are. If you're passionate about gaming and helping people, this role could be your next quest.

About the Role

We're hiring Customer Support Specialists to serve as the first line of communication for players around the world. You'll handle inquiries, solve problems, and help ensure that every player feels heard and supported.

What You'll Do

  • Respond to player tickets, chats, or emails related to gameplay, accounts, billing, or technical issues.
  • Troubleshoot and escalate issues according to defined workflows.
  • Gather player feedback and report recurring problems or bugs to internal teams.
  • Ensure fast, clear, and empathetic communication with every interaction.
  • Maintain consistent support quality, tone, and knowledge across regions.
  • Work in rotating shifts (including weekends and holidays) to support a 24/7 operation.

What You Should Have

  • 0–5 years of experience in customer service, community support, or live ops.
  • Excellent written and verbal communication in English.
  • Bonus: Proficiency in additional languages (e.g. Tagalog, Bahasa, Thai, Vietnamese, Spanish).
  • Comfortable using tools like Zendesk, Freshdesk, Intercom, or similar platforms.
  • Tech-savvy with an understanding of mobile or PC games.
  • Empathetic, solution-oriented, and eager to learn.

Why Join GameClub?

Be the frontline voice for our global player community.

Gain valuable experience in the gaming and support industry.

Opportunity to grow within the CS function as we expand globally.

Apply Now

Ready to help players enjoy their GameClub experience to the fullest? Send your resume to

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