
CEBU IT PARK
1 week ago
About the role
CORPORATE VISIONS INC' is looking for an enthusiastic and dedicated Customer Service Representative to join their team in Apas Cebu City Cebu. This is a full-time position that offers the opportunity to work in a dynamic and collaborative environment within the call centre and customer service industry.
What you'll be doing
- Answering and responding to inbound customer calls in a professional and courteous manner
- Providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction
- Documenting customer interactions and maintaining accurate records
- Identifying and escalating any complex or sensitive issues to the appropriate team members
- Actively participating in team meetings and contributing to the continuous improvement of customer service processes
- Adhering to company policies, procedures, and quality standards
What we're looking for
- Previous experience in a customer service or call centre role, preferably within the same industry
- Strong communication and interpersonal skills, with the ability to listen actively and respond effectively
- Excellent problem-solving and critical thinking skills, with the ability to think quickly and make decisions
- A friendly, patient, and empathetic demeanour, with a genuine passion for helping others
- Proficiency in using computer systems and software applications
- A team player with the ability to work well in a fast-paced environment
What we offer
At CORPORATE VISIONS INC', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Generous paid time off and holiday leave
- Opportunities for career development and advancement
- A dynamic and supportive work environment
- Team-building activities and social events
About us
CORPORATE VISIONS INC' is a leading provider of customer service solutions, serving clients across a wide range of industries. Our mission is to deliver exceptional customer experiences that drive loyalty, retention, and growth. We are a dynamic and innovative organisation that values teamwork, integrity, and a commitment to excellence.
If you are excited about the prospect of joining our team, we encourage you to apply now
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