Client Success Coordinator

12 hours ago

Angeles City, Central Luzon, Philippines VA Masters Full time $104,000 - $130,878 per year

Are you a proactive and highly organized individual with a passion for delivering excellent client service? We are a fast-growing company seeking a Client Success Coordinator to join our dynamic team.

In this pivotal role, you will be the primary point of contact for our business clients. You'll ensure a seamless experience by managing communications, coordinating job scheduling, and keeping projects on track from start to finish. Your work will be essential in building strong client relationships and supporting our commitment to operational excellence in a fast-paced environment.

Key Responsibilities
  • Serve as the main point of contact for business clients, handling inquiries, updates, and service requests.
  • Coordinate job scheduling and assign the right team members based on client needs and service requirements.
  • Keep clients informed on project progress, promptly communicating any changes or challenges.
  • Manage all job documentation, including detailed reports and invoicing, ensuring accuracy and timeliness.
  • Collaborate with internal teams to meet service standards and quickly resolve any issues.
  • Maintain accurate client records and support account management activities.
  • Handle adjustments or additional requirements for jobs, ensuring client approval and smooth execution.
  • Uphold service quality standards and ensure client satisfaction throughout the entire process.

Mandatory Skills

  • Previous experience in client services, account management, or scheduling.
  • Excellent verbal and written communication skills with a client-focused approach.
  • Strong organizational skills and the ability to multitask effectively under pressure.
  • Proficiency with Microsoft Office, CRM platforms, and job management software.
  • A team-oriented mindset with a proactive and positive attitude.

Preferred Skills

  • Background in dispatch, operations, or B2B client services.
  • Experience with job reporting and invoicing.
  • Comfortable using multiple platforms and adapting to new tools quickly.
  • Strong problem-solving skills and the ability to ensure client satisfaction under tight deadlines.

Why Join Us?

You will be part of a collaborative and dynamic environment where your contributions directly impact client satisfaction and long-term partnerships. We offer opportunities to grow professionally, expand your responsibilities, and contribute to a company that values efficiency, teamwork, and exceptional client service.

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