CX Associate

1 week ago

Taguig, National Capital Region, Philippines Megaworld Lifestyle Malls Full time

Company Description

Megaworld Lifestyle Malls is the embodiment of the "play" component in Megaworld's live-work-play concept, offering unique shopping, dining, and entertainment experiences. Comprising premier destinations like Eastwood Mall and Citywalk, Forbes Town Center, Newport Mall, Lucky Chinatown Mall, Uptown Mall in BGC, Venice Grand Canal Mall in McKinley Hill, and more, these properties redefine leisure and lifestyle. As a pioneer in lifestyle-centered developments, Megaworld Lifestyle Malls brings world-class concepts to the Philippines. Each location is designed to provide vibrant and dynamic spaces for the community to gather.

Role Description

This is a full-time, on-site entry-level high-growth role for a Customer Experience (CX) Associate based in Taguig. As part of the digital transformation office, the CX Associate will assist in the smooth implementation and operation of various innovative projects. This includes collaborating with internal customers and end users, by addressing their inquiries and concerns, ensuring positive interactions, and providing resolutions efficiently.

Responsibilities include handling business process execution, customer feedback, data operations, ensuring adherence to service standards, and collaborating with internal teams to enhance customer satisfaction. The role requires maintaining an approachable and professional demeanor to contribute to an exceptional customer experience in a fast-paced environment.

Qualifications

  • Strong communication, active listening, and problem-solving skills to engage with and assist customers effectively
  • Customer service and relationship-building abilities to address customer needs and ensure a positive experience
  • Collaboration and teamwork skills for working effectively across departments
  • Organizational and time management skills to handle multiple tasks efficiently
  • Technical proficiency in any of the following preferred: IT business solutions, software development, data analytics, digital marketing platforms (e.g. CRM, CDP), industrial engineering
  • Bachelor's degree in any relevant field

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