Service Desk Coordinator

5 days ago

Manila, National Capital Region, Philippines Private Advertiser Full time ₱300,000 - ₱450,000 per year

We have just started the search for a Service Desk Coordinator person. In this new role, you will prioritize and distribute customer support requests to our Service Desk and Field Services teams. As an integral part of our service management function you will be responsible for ensuring job allocation matches our Service Level Agreements, and is provided with an level of efficiency and communication that guarantees customer satisfaction

Core Responsibilities

In this role, we are seeking someone who can demonstrate the ability to do most of the following things:

  • Monitor the service management database
  • Efficiently allocate work
  • Assign technicians to customer sites
  • Work with our technical team to ensure jobs are scheduled

Skills

Unless otherwise stated, these skills are mandatory:

  • Outstanding English communication skills and phone manner
  • Excellent attention to details
  • Quick learner and strong comprehension skills
  • The ability to work effectively under pressure
  • Understanding of Service Level Agreements
  • Punctuality and reliability are essential for this role
  • Experience in using ticketing systems
  • Willing to work in our office in Metro Manila

  • IT Service Desk

    5 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • Service Desk Engineer

    5 days ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱400,000 - ₱600,000 per year

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • IT Service Desk

    5 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱40,000 per year

    We are hiring 100 Service Desk that can START ASAP, on the following site:[ ] Mckinley, Taguig[ ] Quezon Avenue, Quezon CityMckinley Taguig - up to 32K Package + night differential[ ] College Undergraduate with 1 year IT Service Desk experience[ ] Amenable to attend one day onsite process ASAP - Same day JO[ ] CAN START ASAP[ ] Willing to be assigned on a...

  • IT Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Qualifications:Candidates must have Excellent English communication skills.Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.At least 2 years' Service Desk/Helpdesk/Technical Support experience is required.Strong team playerMust be able to demonstrate strong problem-solving skillsITIL...

  • Service Desk Analyst

    5 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Team Lead

    3 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesManage daily Service Desk operations and ensure SLA adherenceHandle escalations, perform root cause analysis, and drive resolutionProvide L1 support across hardware, software, and network issues (phone, email, chat)Coordinate with L2/L3 support teams and vendors for complex casesOversee user account provisioning and management (Active...

  • IT Service Desk

    5 days ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    POSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...

  • Service Desk Manager

    1 week ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,166,667 - ₱1,666,667 per year

    Job Title: Service Desk Manager (IT – Service Desk BPO)Category: Service Desk / End User ServicesWork set up: Amenable to work in Taguig and PasigWork shift: NightshiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• Experience in handling multilingual• At least 2 years being a manager• Solid experience handling BPO Service Desk...

  • Assistant Senior IT Service Desk

    5 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $104,000 - $130,878 per year

    Job Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts.• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective resolution...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines EIL Global Full time ₱300,000 - ₱600,000 per year

    We have the below requirement:Position: Service DeskMode: Full time contractExperience: 3+ YrsShift Hours : 5:30 AM to 3:30 PM IST ( might fluctuate as per DST or lunar holidays in some cases ) = 8:00 AM – 6:00 PM PHT (Philippine time)Support does not have to be rotational and is fixed to the timing mentioned aboveNo Weekend support as of nowAs of now no...