Service Desk Coordinator
21 hours ago
We have just started the search for a Service Desk Coordinator person. In this new role, you will prioritize and distribute customer support requests to our Service Desk and Field Services teams. As an integral part of our service management function you will be responsible for ensuring job allocation matches our Service Level Agreements, and is provided with an level of efficiency and communication that guarantees customer satisfaction
Core Responsibilities
In this role, we are seeking someone who can demonstrate the ability to do most of the following things:
- Monitor the service management database
- Efficiently allocate work
- Assign technicians to customer sites
- Work with our technical team to ensure jobs are scheduled
Skills
Unless otherwise stated, these skills are mandatory:
- Outstanding English communication skills and phone manner
- Excellent attention to details
- Quick learner and strong comprehension skills
- The ability to work effectively under pressure
- Understanding of Service Level Agreements
- Punctuality and reliability are essential for this role
- Experience in using ticketing systems
- Willing to work in our office in Metro Manila
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Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per yearRole Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...
