Service Desk Coordinator

4 days ago

Manila, National Capital Region, Philippines Private Advertiser Full time ₱300,000 - ₱450,000 per year

We have just started the search for a Service Desk Coordinator person. In this new role, you will prioritize and distribute customer support requests to our Service Desk and Field Services teams. As an integral part of our service management function you will be responsible for ensuring job allocation matches our Service Level Agreements, and is provided with an level of efficiency and communication that guarantees customer satisfaction

Core Responsibilities

In this role, we are seeking someone who can demonstrate the ability to do most of the following things:

  • Monitor the service management database
  • Efficiently allocate work
  • Assign technicians to customer sites
  • Work with our technical team to ensure jobs are scheduled

Skills

Unless otherwise stated, these skills are mandatory:

  • Outstanding English communication skills and phone manner
  • Excellent attention to details
  • Quick learner and strong comprehension skills
  • The ability to work effectively under pressure
  • Understanding of Service Level Agreements
  • Punctuality and reliability are essential for this role
  • Experience in using ticketing systems
  • Willing to work in our office in Metro Manila

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