
Service Desk Team Lead
2 days ago
- Manage daily Service Desk operations and ensure SLA adherence
- Handle escalations, perform root cause analysis, and drive resolution
- Provide L1 support across hardware, software, and network issues (phone, email, chat)
- Coordinate with L2/L3 support teams and vendors for complex cases
- Oversee user account provisioning and management (Active Directory, Exchange)
- Maintain knowledge base, provide training/coaching to new hires
- Deliver clear documentation (standards, configurations, diagrams)
- Support ITSM processes using ServiceNow/Remedy
- Perform routine maintenance and updates in coordination with IT teams
- 2–3 years of experience as a Service Desk Team Lead (TSR or SD TL)
- Strong background in Windows OS (7/XP/Vista) and MS Office Suite
- Hands-on knowledge of Active Directory, Exchange, VPN, and remote access tools
- Familiarity with ITSM tools (ServiceNow, Remedy, etc.)
- Strong communication and interpersonal skills
- Exposure to server, network, and storage troubleshooting
- Knowledge of desktop applications (WinZip, Acrobat, browsers, etc.)
- Experience training and coaching team members
- Vendor management experience
- Lead a skilled Service Desk team in a global IT environment
- Opportunity to coach, mentor, and make a direct impact on service quality
- Work with a broad range of technologies and tools
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Service Desk Team Lead
2 weeks ago
Manila, National Capital Region, Philippines Indra Full time ₱1,200,000 - ₱2,400,000 per yearCompany DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...
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Service Desk Team Lead
4 weeks ago
Manila, National Capital Region, Philippines Indra Full timeCompany DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...
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IT Service Desk
4 days ago
Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per yearJob Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...
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Service Desk Officer
3 weeks ago
Manila, National Capital Region, Philippines GA HR Consultancy Inc. Full timeGA HR Consultancy is a dynamic partnership between two seasoned HR professionals, bringing together over four decades of combined experience in human resources management, talent acquisition, and strategic consulting. With a shared commitment to excellence, GA HR Consultancy provides comprehensive HR operations consulting and tailored headhunting services,...
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IT Service Desk
4 days ago
Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱600,000 - ₱1,200,000 per yearPOSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...
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Service Desk Engineer
4 days ago
Manila, National Capital Region, Philippines Zenzero Full time ₱400,000 - ₱600,000 per yearService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
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IT Service Desk
4 days ago
Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱40,000 per yearWe are hiring 100 Service Desk that can START ASAP, on the following site:[ ] Mckinley, Taguig[ ] Quezon Avenue, Quezon CityMckinley Taguig - up to 32K Package + night differential[ ] College Undergraduate with 1 year IT Service Desk experience[ ] Amenable to attend one day onsite process ASAP - Same day JO[ ] CAN START ASAP[ ] Willing to be assigned on a...
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Service Desk Engineer
3 weeks ago
Manila, National Capital Region, Philippines Zenzero Full timeService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
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Service Desk Manager
4 days ago
Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱88,000 - ₱120,000 per yearSalary:Php 88,000 to Php 120,000- Location:Manila- Country:Philippines- Business Unit:Technology- Vacancy Type:Permanent- Closing Date:4 October 2025Meet the recruiterBeige SalesService Desk ManagerWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule:...
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Assistant Senior IT Service Desk
4 days ago
Manila, National Capital Region, Philippines Asticom Technology Inc Full time $104,000 - $130,878 per yearJob Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts.• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective resolution...