Senior Accounts Receivable Associate

About Signant Health

At Signant Health, we are on a mission to help bring life-changing treatments to patients faster. As a global leader in clinical trial technology and services, we work at the intersection of science and innovation—partnering with biopharmaceutical companies to simplify trial execution and improve the patient experience. With a collaborative culture, cutting-edge digital solutions, and a focus on real-world impact, Signant is where your work drives meaningful change in global healthcare.

About the Role

We are seeking a Senior Accounts Receivable Associate to join our global billing and collections team. This individual will take ownership of a complex customer portfolio, driving accuracy in billing, managing collections, and providing key financial analyses. As a senior member of the team, you'll play a critical role in the order-to-cash cycle, ensuring compliance with contracts, supporting ERP enhancements, and partnering across functions to keep projects on track and customers satisfied.

Key Responsibilities

• Ensure accurate and timely billing across a global customer portfolio. Deliver invoices per customer requirements (mail, email, portals, purchase orders).
• Manage customer set-up requirements, including tax documents, forms, and portal registrations.
• Drive proactive collection efforts, track and escalate outstanding accounts, and provide regular status updates.
• Reconcile customer projects, ensuring billings align with budgets, contracts, and amendments.
• Research and resolve accounts receivable inquiries in collaboration with cross-functional teams.
• Prepare analyses for special projects, month-end reporting, and customer billing projections.
• Resolve unidentified payments and master data issues; initiate client refunds as needed.
• Contribute to ERP system improvements, testing, and upgrades; support automation and integration projects.
• Serve as backup to the Accounts Receivable Supervisor, supporting the broader AR team as needed.

Decision-Making & Collaboration

• Partner closely with the Accounts Receivable Billing & Collections team to manage a diverse, global customer base.
• Collaborate with Finance-IT to drive ERP process improvements, system integrations, and automation.

Qualifications

Essential:

• Bachelor's degree in business, Accounting, or Finance (preferred).
• 3–5 years of progressive accounts receivable experience, ideally in a project-based industry.
• Strong billing/accounting software knowledge; experience with GreatPlains, NetSuite, or QuickBooks Online preferred.
• Proven analytical and problem-solving skills, with the ability to read contracts and reconcile complex accounts.
• Exceptional attention to detail and accuracy in data entry and reporting.
• Proficiency in Microsoft Office and Outlook; advanced Excel skills (pivot tables, VLOOKUP, IF statements).
• Excellent written and verbal communication skills, able to interact with global stakeholders at all levels.
• Strong organizational and time management skills; ability to manage high volumes and meet deadlines in a fast-paced environment.

Desirable:

• Industry experience in pharmaceuticals, life sciences, or technology.
• Experience with ERP system migrations, implementations, and automation projects.

This is a 2nd Shift position 8pm-5am PHT

This is a remote position but candidates MUST reside in the Metro Manila area.

At Signant Health, accepting difference isn't enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.