Customer Service Representative Vertical

1 week ago

Tacloban City, Eastern Visayas, Philippines Ethereum Capital Full time

We are seeking a dedicated Customer Representative – Vertical to manage and support clients within a specific business vertical or industry segment. The role focuses on delivering exceptional customer service, addressing client concerns, and ensuring a smooth, personalized customer experience tailored to the needs of the assigned vertical. The ideal candidate will build strong relationships, coordinate with internal teams, and proactively identify opportunities to enhance client satisfaction.

This position plays a critical role in maintaining client trust, managing accounts efficiently, and supporting the company's objectives by ensuring all interactions align with company standards, policies, and service quality expectations.

Key Responsibilities:

  • Serve as the main point of contact for clients within the assigned vertical.
  • Handle customer inquiries, concerns, and requests via phone, email, chat, or in-person.
  • Provide accurate information on products, services, and account updates specific to the vertical.
  • Build and maintain strong client relationships to ensure satisfaction and retention.
  • Assist customers with troubleshooting, product usage, or service-related issues.
  • Coordinate with internal teams (sales, technical support, operations) to resolve customer issues efficiently.
  • Document customer interactions, follow-ups, and feedback in the CRM or internal system.
  • Manage account updates, complaints, and service adjustments in a timely manner.
  • Identify opportunities to upsell or recommend additional services based on client needs.
  • Ensure compliance with company policies, service standards, and quality guidelines.
  • Prepare reports or feedback on customer trends, recurring issues, or service improvements.

Qualifications:

  • Previous experience in customer service, account handling, or a related field is an advantage.
  • Excellent verbal and written communication skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Strong problem-solving and conflict-resolution abilities.
  • Tech-savvy; comfortable using CRM tools, email platforms, and customer support systems.
  • Positive attitude, patience, and professional demeanor.
  • Strong interpersonal skills and ability to build rapport with clients.

Job Type: Full-time

Pay: Php15, Php50,000.00 per month

Benefits:

  • Employee discount
  • Flexible schedule
  • Gym membership
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Education:

  • Bachelor's (Preferred)

Experience:

  • in customer service, client management, or account handling: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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