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Customer Service Representatives

1 hour ago

Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions Full time
Description

Virtual Staffing Solutions is currently looking for Customer Service Representatives to join our team. In this role, you will serve as a key point of contact for members' inquiries. You will play a vital role in ensuring prompt and accurate processing of member information while providing exceptional service and support.

Key Responsibilities
  • Answer inbound and make outbound calls to prospective patients in a courteous and professional manner.
  • Conduct medical pre-qualification screenings by verifying patient information, medical conditions, and prescription eligibility based on program guidelines.
  • Accurately document all patient interactions and responses into the system while maintaining strict confidentiality and compliance with HIPAA standards.
  • Collaborate with internal teams to ensure a seamless handoff to licensed agents or pharmacy staff when necessary.
  • Stay up to date with product knowledge, compliance updates, and campaign changes to ensure accurate information is relayed to patients.
  • Meet and exceed daily performance metrics such as call handling time, quality assurance scores, and conversion rates.
  • Handle patient concerns with empathy, patience, and professionalism, escalating complex issues to supervisors when needed.
Skills, Knowledge and Expertise
  • BPO experience in Customer Service, Sales, or as an Appointment Setter is a plus
  • At least college level education
  • Excellent communication and interpersonal skills
  • Proficient in computer use, data entry, and navigating various applications
  • Fast learner with the ability to adapt quickly to new tools and processes
  • Strong team player with a positive, coachable attitude
  • Goal-oriented with a proven ability to meet or exceed performance targets and quotas
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.