Alabang - Newbie Friendly Beginner Call Center

2 weeks ago

Cavite City, Calabarzon, Philippines Cebu New Wave Recruitment Inc. Full time

About the role

We're looking for enthusiastic customer service professionals to join our exciting call centre team in Cavite City, Cavite. As a Newbie Friendly Beginner Call Center Representative, you'll be the first point of contact for our customers, providing friendly and efficient support to help resolve their queries and concerns. This is a full-time role, offering a collaborative and supportive work environment where you can develop your skills and grow your career.

What you'll be doing

  1. Handling inbound customer calls with care and professionalism
  2. Listening actively to understand customer needs and providing solutions
  3. Documenting customer interactions accurately and updating customer records
  4. Escalating complex issues to the appropriate team members when necessary
  5. Contributing to a positive team culture and supporting your colleagues
  6. Continuously learning and developing your customer service skills

What we're looking for

  1. Excellent communication and interpersonal skills
  2. Strong problem-solving and critical thinking abilities
  3. Empathy, patience and a genuine desire to help customers
  4. Flexibility and adaptability to handle a variety of customer inquiries
  5. Basic computer skills and the ability to navigate customer service software
  6. A positive, friendly and team-oriented attitude

What we offer

At Cebu New Wave Recruitment Inc.', we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits of joining our team include:

  1. Competitive salary and bonus opportunities
  2. Comprehensive health and wellness benefits
  3. Opportunities for career development and advancement
  4. A fun and inclusive company culture with regular team-building activities
  5. Flexible work arrangements and work-life balance initiatives

About us

Cebu New Wave Recruitment Inc.' is a leading provider of customer service solutions, helping businesses deliver exceptional experiences to their customers. With a strong focus on innovation and a commitment to empowering our employees, we are dedicated to creating a dynamic and rewarding work environment. Join us and be part of our continued success

Apply now for this exciting Newbie Friendly Beginner Call Center role and take the first step towards a rewarding career with Cebu New Wave Recruitment Inc.'.

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