Associate Director

6 days ago

Taguig, National Capital Region, Philippines Via Benefits by WTW Full time $90,000 - $120,000 per year

Associate Director - CRB NA Certificate CenterJoin to apply for the Associate Director - CRB NA Certificate Center role at Via Benefits by WTWAssociate Director - CRB NA Certificate Center2 weeks ago Be among the first 25 applicants

Join to apply for the Associate Director - CRB NA Certificate Center role at Via Benefits by WTW Mumbai, Maharashtra, IndiaTaguig, Metro Manila, PhilippinesFull time

Closing on: Sep Add to favourites Favourite View favouritesDescriptionStrategyCollaborate with stakeholders to shape and execute short and long-term business strategies.Lead strategic initiatives to address business needs and drive organizational change.Contribute to the development of the client service propositions and service delivery strategies for North America Corporate Risk and Broking lines of business

Review future work transfer opportunities and present proposals / work transition plans to the Business Head and relevant stakeholders

Operations Management/Operational EffectivenessPlan and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional areas of focus

Define and implement short and long-term organizational goals, objectives, strategic plans, policies, and operating procedures; track performance and initiate improvements as needed.Ensure department adherence to compliance / statutory requirements and operate within the guidelines of internal and external regulators

Align operations with organizational objectives to deliver continuous improvement in areas such as risk, compliance, quality, and financial outcomes,Monitor and evaluate performance of the team against service level agreements and business targets. Manage stakeholder relationships and collaborate with teams across locations to enhance business outcomes and client service. Foster a culture of continuous improvement by identifying opportunities for automation and process optimization.

People Management/ DevelopmentLead succession planning for key leadership roles and own the talent development for the team. Responsible for developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational issues and complaints

Work with Human Resources to develop and implement a Talent Management strategy

Conduct periodic and annual performance reviews for all direct reports, ensuring alignment with business goalsQualificationsQualifications:Bachelor's degree or equivalent leadership experience

Knowledge/Experience10 + years' experience in the financial services industry with at least 8 of these in a leadership role. A background in insurance broking and client servicing from the insurance industry would be an advantage

Able to thrive in a fast-paced and high-pressure environment

Proven track record of delivering excellent levels of client service across varied stakeholders through a large operation

Experience of working in a matrix organisation, managing multiple stakeholders

Broad operations expertise which encompasses previous knowledge of coordinating with diverse functions such as operations, IT, compliance and risk

High levels of business acumen with an understanding of company and Business Unit strategy, operating environment and business objectives

Knowledge and experience in organizational effectiveness and operations management, implementing best practices

Highly developed critical thinking and analytical skills

Demonstrated leadership and vision in managing staff groups and major projects or initiatives

Excellent interpersonal skills and a collaborative management style

Seniority level

Seniority levelDirectorEmployment type

Employment type

Full-time

Job function

Job function

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