Coaching Program Manager

Lead with Purpose. Build Impact Through Coaching.

Transform the way leaders grow. This role puts you at the heart of a global coaching initiative that's changing the way businesses develop purpose-driven talent. Take charge of operations, elevate performance, and shape the future of a long-standing global program built on connection and impact. Gain international exposure, lead operational excellence, and make your mark in an environment where innovation, integrity, and human connection define success.

Job Description

As a Coaching Program Manager, you'll oversee the daily operations of a global coaching program that empowers business leaders worldwide. You'll manage communications, streamline reporting and payments, improve systems using AI, and ensure consistent, efficient collaboration between coaches, clients, and internal teams.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Hybrid, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 8 years of experience in a related leadership or operations management role
• Hands-on experience with Salesforce, Certinia, and is highly valued
• Strong with numbers, reporting, and process discipline - must be detail-oriented and proactive
• A go-getter personality who thrives in a fast-paced, scaling environment and can balance autonomy with collaboration
• Excellent communication skills and the ability to build trust with external consultants and internal teams
• Comfortable working in a hybrid setup (virtual for now)
• Autonomous, highly driven, and passionate about taking a well-established program to the next level
• Curiosity and comfort with AI tools and process improvement
• Must uphold confidentiality and demonstrate strong cultural alignment

Your Daily Tasks

Role Context & Expectations

• Assist in managing the operational side of the global coaching program, enabling focus on high-level strategy, speaking engagements, and conferences.
• Act as the primary liaison among 18-20 external coaches or subject matter experts (SMEs) and internal teams to ensure seamless communication and program flow.
• Oversee the day-to-day operations of a well-established coaching program that has been successfully running for over eight years and is now entering a scaling phase.
• Ensure consistency, accountability, and operational efficiency as the program grows and integrates more coaches and participants.
• Maintain a high level of confidentiality in all communications and program operations.

Team & Reporting Structure

• Collaborate with a team of external consultants who are experts in corporate social responsibility (CSR), fundraising, and corporate responsibility strategy.
• Coordinate closely with the current Program Operations Manager to align on coach scheduling, reporting, and payment processes.
• Manage ongoing communications, payments, and reporting cycles (weekly, monthly, and quarterly) for all coaches.
• Serve as the central point of contact for updates, surveys, feedback, and process adherence to maintain operational discipline.
• Support potential program expansion by preparing to oversee additional consultants or rebadged Emapta resources in the future.

Key Responsibilities

• Own the full lifecycle of program operations, including coach assignments, communication flow, reporting accuracy, payment processing, and feedback management.
• Oversee data tracking and ensure timely, accurate reporting using tools such as Salesforce, Certinia, and
• Generate actionable insights from program data to drive efficiency, consistency, and a positive client and coach experience.
• Modernize and streamline existing workflows by leveraging AI tools to standardize communications, automate updates, and enhance survey and feedback management systems.
• Support continuous improvement by identifying process gaps, suggesting refinements, and implementing best practices to enhance scalability and performance.

Success Indicators (First 90 Days)

• Clients are accurately matched with suitable coaches within agreed timelines.
• Program reports and dashboards are consistently accurate, updated, and shared on schedule.
• Coaches receive timely and precise payments with no discrepancies.
• At least one major process or communication improvement is proposed and implemented successfully.
• Demonstrated clear understanding of cross-functional collaboration, roles, and responsibilities within the program.

Work Approach and Expectations

• Operate with full autonomy and ownership of the coaching program's success, ensuring smooth and transparent daily operations.
• Maintain proactive communication with all stakeholders to address issues before they escalate.
• Exhibit high accountability, confidentiality, and attention to detail in all areas of responsibility.
• Continuously identify operational inefficiencies and apply strategic, data-driven solutions to improve processes.

About the Client - Powering Purpose Through Technology

Our client is a global leader in the social good and e-commerce technology sector, building solutions that help organizations drive meaningful impact. They empower nonprofits, corporations, and communities to achieve lasting change through data, innovation, and purpose-driven programs. With a focus on collaboration, inclusivity, and digital transformation, they are shaping a future where technology amplifies humanity's best intentions.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra