Retention Specialist

2 days ago

Tacloban P, Philippines Virtual Staffing Solutions Full time
Description

Responsible for managing customer retention by addressing inquiries, resolving issues, and preventing cancellations. This role involves understanding customer needs, offering solutions, and promoting products to boost satisfaction. Specialists build relationships, handle objections, and negotiate to retain customers. Strong communication, multitasking, and performance focus are key, along with adherence to company policies and confidentiality.

Key Responsibilities
  • Drive customer retention by resolving issues, addressing inquiries, and preventing cancellations.
  • Provide customized solutions and promote products/services to improve customer satisfaction.
  • Cultivate strong relationships, overcome objections, and negotiate to retain loyal customers.
  • Consistently meet performance goals in a fast-paced, dynamic environment.
  • Adhere to company policies and ensure the confidentiality of customer information.
Skills, Knowledge and Expertise
  • Empathy/Understanding
  • 3 to 6 months call center experience or 1 year call center experience in a Telecom Account.
  • Active listening, Natural curiosity, Patience
  • Complex Issue Resolution experience and problem solving
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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