Reservation Supervisor

2 days ago

Pasay, National Capital Region, Philippines Anchor Land Holdings Inc. Full time $40,000 - $60,000 per year


• Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.


• Ensure Reservation Department and Front Office staff are constantly aware of room availability and rate to offer.


• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.


• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, hotel facilities and services.


• Answer guest inquiries pertaining to hotel services.


• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.


• Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.


• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.


• Verify all reservations taken on the reservation forms are updated on the PMS consistently.


• Enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.


• Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.


• Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.


• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.


• Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.


• Check forecasting reports based on statistics codes (Market, Source, Rate Code etc.), reservations which are wrongly tagged should be amended.


• Train newly recruited reservation and front office staffs in taking reservations, telephone etiquettes, and reservation module on hotel software and processing emails.

QUALIFICATIONS:


• College graduate of Hotel and Restaurant Management or any related course.


• Minimum of 1 year of experience in hotel reservations or front office management, with supervisory experience


• Very good leadership, planning, organizing qualities.


• Proficiency in hotel management software (e.g., Opera, PMS, or similar).


• Excellent communication and customer service abilities.


• Strong leadership, problem-solving, and decision-making abilities.


• Ability to work in a fast-paced environment and handle pressure.


• Flexibility to work in shifts, including weekends and holidays.


• Knowledge of revenue management and online travel agency (OTA) platforms

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