
Agent, CO Inbound RCI
4 days ago
Agent CO Inbound Sales
Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
Royal Caribbean Group's CO Inbounnd Sales Team has an exciting career opportunity for a full timeAgent CO Inbound Sales reporting to the Manager CO Inbound Sales
Position Summary
This position is part of a direct consumer outreach sales organization where the sales agent is the first point of contact for guest calling into our contact center Agent is responsible for utilizing sales techniques to finalize sales on one call Position is also responsible for servicing the direct guests as well as exceeding their expectations during each call This position strictly handles inbound calls including up until the time the guest sails Agent will be accountable for strategic revenue conversion operational and customer service target month to month
Essential Duties and Responsibilities:
- Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations
- Servicing existing reservations according to guest requests and in accordance with existing business rules
- Providing one call resolution on all calls
- Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation
- Applying customer service standards in all guest interactions as defined by the business
- Responsible for correctly capturing pertinent information and payments during all interactions with guests
- Responsible for maintaining brand standards when handling guest inquiries
- Responsible for ensuring guest inquiries are consistently handled in an efficient manner within set call handling times
Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position- Employees will be required to perform any other job-related duties assigned by their supervisor or management
Must meet or exceed weekly and monthly sales goals- Responsible for delivery of sales conversion rates according to communicated goals
Qualifications Knowledge and Skills:
- Previous sales experience
- Prefer at least 1 year of phone sales experience
- Ability to use sound judgment and qualifying questions to effectively maneuver through the sales booking process
- Apply effective sales technique to address all guest concerns and secure the sale on one call
- Must consistently demonstrate effectiveness in building relationships and discovering what motivates the guest to buy
Ability to relate to guests- and respond to the guests concerns and desires - Ability to bridge across the sales process by using key sales techniques
Ability to use clear- professional and precise communication with the guests about all details of their vacation according to brand standards - Ability to display the highest degree of personal integrity and take responsibility for personal and professional growth
- Must adhere to assigned schedule and all applicable CVP objectives and goals
- Computer knowledge and skills required
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
-
Agent, CO Inbound RCI
4 days ago
Pasay, National Capital Region, Philippines Royal Caribbean Group Full time ₱40,000 - ₱60,000 per yearAgent, CO Inbound SalesJourney with usCombine your career goals and sense of adventure by joining our incredible team of employees atRoyal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.We are proud to be the...
-
Agent, CO Inbound Service
2 weeks ago
Pasay, National Capital Region, Philippines Royal Caribbean group Full time $40,000 - $80,000 per yearAgent CO Inbound ServiceJourney with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the worldWe are proud to be the...
-
Agent, CO Inbound Service
2 weeks ago
Pasay, National Capital Region, Philippines Royal Caribbean Group Full time $40,000 - $80,000 per yearJourney with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.We are proud to be the vacation-industry leader with global...
-
Supervisor, CO Outbound
2 days ago
Pasay, National Capital Region, Philippines Royal Caribbean Group Full time ₱900,000 - ₱1,200,000 per yearCoach, CO Outbound SalesJourney with usCombine your career goals and sense of adventure by joining our incredible team of employees atRoyal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.We are proud to be the...
-
Supervisor, CO Outbound
2 days ago
Pasay, National Capital Region, Philippines Royal Caribbean group Full time ₱400,000 - ₱1,200,000 per yearCoach CO Outbound SalesJourney with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the worldWe are proud to be the vacation-industry...
-
Inbound Sales Executive
4 weeks ago
Pasay, National Capital Region, Philippines Royal Caribbean Group Full timePosition OverviewJoin to apply for the Inbound Sales Executive role at Royal Caribbean Group.This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guests calling into our contact center. This position strictly handles inbound calls, including up until the time the guest sails. The...
-
Agent, CEL CO Direct Guest Service
2 weeks ago
Pasay, National Capital Region, Philippines Royal Caribbean International Full timeOverviewAs a Direct Guest Service Agent at Celebrity Cruises, you will be part of a dynamic consumer outreach sales team responsible for creating exceptional vacation experiences for our customers. Your primary role will be to leverage "The Celebrity Way" and deliver consistent, elevated hospitality while utilizing your service expertise and customer skills...
-
Agent, CEL CO Direct Guest Service
4 days ago
Pasay, National Capital Region, Philippines Royal Caribbean Group Full time ₱250,000 - ₱500,000 per yearPosition SummaryAs a Direct Guest Service Agent at Celebrity Cruises, you will be part of a dynamic consumer outreach sales team responsible for creating exceptional vacation experiences for our customers. Your primary role will be to leverage "The Celebrity Way" and deliver consistent, elevated hospitality while utilizing your service expertise and customer...
-
Cruise Consultant, Inbound Sales
4 days ago
Pasay, National Capital Region, Philippines Royal Caribbean group Full time ₱900,000 - ₱1,200,000 per yearPOSITION SUMMARYThis position is part of a direct consumer outreach sales organization where the sales agent is the first point of contact for guest calling into our contact center This position strictly handles inbound calls including up until the time the guest sails Agent is responsible for selling and servicing Silversea cruises and related shore side...
-
Quality Assurance Specialist
1 week ago
Pasay, National Capital Region, Philippines Access Healthcare Full time ₱900,000 - ₱1,200,000 per yearAccess Healthcare is looking for dedicated and detail-oriented Quality Analyststo join our Healthcare team.Key Responsibilities:Conduct regular audits of inbound and outbound calls for healthcare accounts to evaluate compliance, quality, and customer satisfaction.Identify areas of improvement and provide actionable feedback to agents and supervisors to...