Claims Manager

Claims Manager

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Responsible on claim management of assigned accounts,
• Monitors TAT and pending claims status
• Handles benefit orientation for clients
• Attend client and insurer meetings (if needed)
• Handles client queries on a timely and efficient manner
• Handles claim contention
• Analyses and review basic coverage issues
• Updates Claims Monitoring File
• Interacts with clients on technical matters
• Monitors Team's submission of claims report to Clients
• Review of filing system
• Monitor strict implementation and adherence of Insurer SLA
• Conduct and document performance scorecard (mid year and year end review)
• Create Development Plan for high potentials
• Create process improvement efficiency
• Mentor to less experienced colleagues
• Builds client relationship in tandem with Account Executives
• Coaching and mentoring Team activities
• Review of filing system
• Other functions as maybe required

How this opportunity is different

We are looking for a dedicated individual to join us as a Claims Manager at Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and clients playing a key role in helping to shape the future of their companies.

The role will be in-charge of managing select global and/or large account (end to end claims lifecycle) including managing and keeping the team fully engaged. This will be responsible in advocating/negotiating with the providers for the benefit of HS clients

This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

Skills and experience that will lead to success

• Candidates with an undergraduate degree or equivalent experience (graduate of any 4 – year course)
• Demonstrate resilience; the flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Able to develop simple solutions to complex problems
• Strong client-focus with a passion for delivering added new value
• Results driven and take accountability for results
• Highly analytical and detail-oriented
• Personable and able to build and maintain relationships with internal and external stakeholders
• Proactive and a self-starter
• Confident in presenting work to teammates and clients
• Able to communicate clearly, both verbally and in writing
• Highly proficient in MS Word and Excel

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.  

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email