Program Specialist
4 days ago
About The Team
The APAC Center of Excellence team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from Risk & Identity fraud and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always now" when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.
About The Role
We are looking for a strategic and execution-focused Program Specialist to join the APAC Center of Excellence Strategy & Planning Team.
From framing strategic problems to developing scalable solutions, you'll thrive in the ambiguity between idea and execution. You'll dive deep into operational data, collaborate across functions, and design structured approaches to elevate performance, enable excellence, and align regional strategies with global goals. Whether you're building business cases, facilitating decision-making forums, or architecting new processes, you'll be at the center of some of the most critical initiatives in the CoE.
You'll work closely with a lean, high-performing CoE S&P team, CoE site leads, and regional leadership to ensure we deliver APAC CoEs strategic priorities at local, regional and global level. This is a hands-on role for someone who enjoys getting into the weeds, thinking systemically, and crafting stories that move strategy forward. If you're passionate about solving tough problems with a balance of analytical rigor and stakeholder empathy - we'd love to work with you.
*The Impact You'll Have
Foster Thought Partnership*
- Cross-functional Strategy Support: Serve as a trusted thought partner to APAC CommOps leadership and cross-functional teams on topics spanning quality, acquisition, and operations strategy.
- Storytelling & Strategic Influence: Craft compelling narratives and business cases that influence regional and global decisions, grounded in data and frontline context.
Drive Strategic Clarity
- Regional Strategy Design: Shape the APAC CoE's annual and multi-quarter strategic roadmap in alignment with CommOps global priorities and business needs.
- Operational Problem Framing: Translate ambiguous business challenges into structured problem statements that guide regional programs and stakeholder focus.
- COE-wide Alignment: Define shared goals, success metrics, and planning principles that ensure clarity across Operations, CX, and Enablement.
Enable Executional Excellence
- Program Execution Management: Design and lead execution of regional P0 initiatives, experiments, and continuous improvement programs with measurable impact.
- Performance and Insights Frameworks: Own and enhance enablement scorecards, dashboards, and audit cadences to track effectiveness and drive accountability.
- Leadership Forums & Cadences: Architect and run planning syncs, town halls, and LT summits that drive transparency, alignment, and momentum across the org.
The Experience You'll Bring
- Basic Qualifications
- Bachelor's degree in Business, Economics, Mathematics, statistics and 3+ years experience OR MBA and 2+ years of experience in strategy, product management, program management, strategy consulting, or a similar role, ideally within a high-growth or matrixed organization.
- Analytical problem-solving skills: Ability to understand complex data, identify key insights, and break down information into clear, actionable recommendations; comfortable interpreting reports and using tools like Excel/Google Sheets, Tableau, or similar platforms to support decision-making.
- Structured strategic thinking: Skilled in framing ambiguous problems, conducting root-cause analysis, and building clear solution paths that align with business goals.
- Executive-level communication and storytelling: Ability to craft compelling narratives, influence decisions, and confidently present insights and proposals to senior stakeholders.
- Cross-functional collaboration mindset: Proven ability to work across cross functional teams, building consensus and driving alignment.
- Ownership and self-direction: Demonstrated ability to operate independently, prioritize effectively, and push initiatives forward without needing day-to-day oversight.
- Preferred Qualifications
- CoE or IT services exposure: Experience working in a Center of Excellence, IT Services, or BPO context with an understanding of scalable service delivery models.
- Knowledge of quality and enablement systems: Familiarity with performance scorecards, quality assurance frameworks, operational audits, and process optimization.
- Regional awareness and adaptability: Experience working across diverse APAC markets, with cultural fluency and a practical understanding of regional execution nuances.
-
Training Specialist
4 days ago
Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per yearAbout the role As a Training Specialist at @Specialist', you will be responsible for developing and delivering engaging training programs to upskill our employees. This is a full-time position based in Taguig City, Metro Manila, and you'll be joining our dedicated Human Resources & Recruitment team.What you'll be doingDesign and develop innovative training...
-
Program Specialist
4 days ago
Taguig, National Capital Region, Philippines STAFFVIRTUAL Full time $60,000 - $100,000 per yearWe are looking for an exceptional Project Management professional for one or accounts, Uber. This role will help in managing, supporting, and monitoring a wide variety of site level and regional projects. From design to data and from strategy to development, you need to love getting into the weeds with problems to figure out how to break down barriers,...
-
Specialist, Supplier Relations and Programs
1 week ago
Taguig, National Capital Region, Philippines FactSet Full time ₱1,200,000 - ₱2,400,000 per yearFactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and...
-
Program Management Specialist
4 days ago
Taguig, National Capital Region, Philippines Google Operations Center Full time $90,000 - $120,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usWe're looking for a driven and experienced Program/Project Manager to join our team and lead initiatives...
-
Cloud IT Specialist
7 days ago
Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time ₱144,000 - ₱600,000 per yearJob Description: (Actual Duties and Responsibilities) Familiarize COMPANY'S CLOUD organizations and processesGuide partner on how to correctly obtain COMPANY'S CLOUD technical supportActively respond to, track, and manage partner and their customer requirements and service requests (technical/non-technical), and push customers to resolve customer...
-
Client Support Specialist
4 days ago
Taguig, National Capital Region, Philippines AIMS IMMIGRATION AND RELOCATION SPECIALIST (MANILA) Full time ₱400,000 - ₱600,000 per yearRole Overview:· Assisting clients with their Australia visa applications· Communicating and consulting clients on their eligibility for Australia visa programs· Working with clients to obtain relevant documentation and information to fulfill the requirements of the visa programs· Monitoring and communicating the progress of clients' application status...
-
Taguig, National Capital Region, Philippines The Walt Disney Company Full time ₱1,200,000 - ₱2,400,000 per yearDisney Entertainment (DE) brings together the Disney's best-in-class product, technology, and commercialization teams together into one global organization. DE is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content...
-
Payroll Specialist
4 days ago
Taguig, National Capital Region, Philippines PLAYMATE LEISURE SOLUTIONS CORP. Full time ₱1,200,000 - ₱2,400,000 per yearPayroll Specialist Job Description TemplateWe are looking for an experienced payroll specialist to be responsible for all payroll-related tasks. In this role, your responsibilities will include collecting and reviewing employee information and working hours, calculating wages, preparing and processing employee payments, and maintaining accurate payroll...
-
Payroll Specialist
4 days ago
Taguig, National Capital Region, Philippines Playmate Leisure Solutions Corp Full time $60,000 - $80,000 per yearWe are looking for an experienced payroll specialist to be responsible for all payroll-related tasks. In this role, your responsibilities will include collecting and reviewing employee information and working hours, calculating wages, preparing and processing employee payments, and maintaining accurate payroll records.To be successful as a payroll...
-
Sales Specialist
4 days ago
Taguig, National Capital Region, Philippines AGS Movers Full time ₱400,000 - ₱800,000 per yearCompany DescriptionAGS Movers, established in 1974, has a global network of 147 locations across 100 countries. For over 49 years, we have pioneered innovative moving solutions. Our worldwide presence allows us to provide door-to-door services to and from any location, ensuring excellent service delivery. We also have a network of 300 accredited partners...