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Ecommerce Assistant

3 weeks ago

Manila, National Capital Region, Philippines Platinum Outsourcing Full time


Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).

We have plans to expand to 500+ employees over the next 3 years.

You will have a minimum 3 years experience as an Ecommerce Assistant; experience with Pronto is highly regarded.

Our client is third generation family owned and operated business. They provide a wide range of products to the sporting industry including to bricks and mortar retail stores, suppliers to schools and clubs and online entrepreneurs selling sporting goods on the world wide web.

Please review the following criteria carefully before applying.

What You'll Do:

You will act as the vital link between our customers, suppliers, and internal teams, ensuring that custom orders are quoted, approved, and delivered seamlessly. You will also play a key role in product compliance and provide administrative support to the sales team.

Key Responsibilities:

Custom & New Product Management

  • End-to-End Workflow: Manage the lifecycle of custom customer requests from initial inquiry to order placement.
  • Quoting: Prepare accurate quotes for custom-branded products based on customer specifications.
  • Purchasing: Raise and manage Purchase Orders (POs) within our ERP system.
  • Artwork Coordination: Process product artwork, ensuring timely approvals are received from both the customer and the supplier.
  • ERP Maintenance: Create and maintain new product codes and ensure data integrity within the system.

Supplier & Customer Liaison

  • Communication: Act as the primary point of contact for suppliers regarding product quotes, specifications, and order updates.
  • Product Specifications: Liaise with customers to clarify and refine product specifications to ensure their needs are met.
  • Follow-Up: Proactively follow up with suppliers and customers to prevent delays in the approval and production process.

Compliance & Data Integrity

  • Regulatory Compliance: Work with suppliers to obtain and manage necessary documentation for various regulatory schemes.
  • Packaging & Metadata: Collaborate with suppliers to improve product packaging and ensure all product metadata is accurate and up to date.

Sales & Operational Support

  • Proposals: Assist in creating comprehensive product proposals for key customer groups.
  • Meeting Support: Attend customer meetings, capture action items, and ensure tasks are followed through.
  • Administration: Assist with drafting customer communications (emails), organizing project files, and general administrative support to keep the team running efficiently.

What We're Seeking:

  • 3 years experience as an Ecommerce Assistant
  • Experience working with ERP systems (purchasing/inventory modules)
  • Strong organizational skills with the ability to manage multiple custom orders simultaneously
  • Excellent communication skills for liaising with both suppliers and clients
  • Attention to detail, particularly regarding product codes, pricing, and artwork
  • Relevant undergraduate degree

What we offer:

  • HMO Day 1
  • Performance incentives
  • Team building events and activities
  • Brand new IT equipment
  • 15 days VL
  • 5 days sick leave
  • 13 month and all other government mandated benefits