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Technical Support Engineer

20 hours ago

Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time


Technical Support Engineer II

Work Setup: Onsite in Eastwood, Quezon City (QC)

Schedule: Flexible / Shifting schedule

Must Have Requirements:

  • At least 4 years of relevant experience and knowledge in Linux OS is required.
  • Prior Enterprise Customer experience, supporting global clients or customers.
  • Prior direct experience working for vendors (e.g. Cisco, Palo Alto, Check Point, Sophos, etc.) and supporting paying customers. 
  • Proven hands-on experience with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
  • Stake holder management experience: Global support experience working with internal and external stakeholders is a requirement.
  • Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.
  • Excellent communication skills.

Responsibilities:

  • Monitor and triage incoming support cases via a shared queue.
  • Prioritize and resolve quick-win issues to meet response and resolution SLAs.
  • Identify and escalate Severity 1 cases following established protocols.
  • Maintain and update backlog cases with clear, structured documentation.
  • Participate in weekend/on-call support as per the rotation schedule.
  • Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
  • Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.