SAP Support Analyst

2 days ago

Pasig, National Capital Region, Philippines XP Power Full time ₱900,000 - ₱1,200,000 per year
Company Description

We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence. 

Job Description

We are looking for an experienced support analyst to

  • Provide functional and technical support for SAP EWM, troubleshooting incidents, service requests, and operational issues.
  • Analyze recurring problems and propose long-term corrective actions.
  • Handle incidents in alignment with ITIL processes, ensuring timely resolution and proper documentation.
  • Perform root cause analysis for complex issues and provide recommendations for prevention.
  • Support change management activities, including functional testing, validation, and coordination of SAP EWM changes.
  • Collaborate with 3rd parties, SAP Basis and technical teams for system enhancements, upgrades, and transports.
  • Partner with business process owners to understand requirements and propose SAP EWM solutions.
  • Identify opportunities to optimize warehouse operations through SAP EWM functionalities.
  • Contribute to documentation, knowledge base articles, and standard operating procedures (SOPs).
Qualifications
  • Minimum 3–5 years of hands-on experience in SAP EWM (Inbound, Outbound, Internal Movements, RF, Yard, Labor, and/or Automation integration) is a MUST.
  • Understanding of SAP ECC/S4 HANA integration points with EWM (MM, SD, PP, TM).
  • Familiarity with SAP configuration and debugging for issue resolution.
  • Strong understanding of ITIL framework, with practical experience in Incident, Problem, and Change Management.
  • ITIL Foundation certification preferred.
  • Strong problem-solving abilities with a structured and methodical approach.
  • Ability to communicate effectively with technical teams and business stakeholders.
  • Experience in writing clear documentation and knowledge base articles.
  • Experience in a Tier 2/3 SAP support role within a global organization.
  • Ability to work under pressure, manage priorities, and meet SLAs.
  • Ability to engage with stakeholders at all levels including directors
  • Ability to work with multifunctional teams and engage with people in other countries
  • Highly self-motivated with excellent organisational skills and ability to work independently
Additional Information

XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers. 

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