claims staff

1 week ago

Tacloban City, Eastern Visayas, Philippines PhilBritish Insurance Full time

The Claiming Staff supports the claims department in processing, evaluating, and settling insurance claims. This role ensures timely and accurate handling of claims while maintaining compliance with company policies, procedures, and regulatory requirements.

JOB RESPONSIBILITIES:

Claims Processing & Administration

  • Receive and review insurance claims submitted by policyholders, brokers, or agents.
  • Verify the completeness and accuracy of claim forms and supporting documents.
  • Input claim details into the insurance system for processing.

Claims Evaluation Support

  • Assist claims adjusters and inspectors in assessing damages, losses, and liability.
  • Coordinate with external parties such as repair shops, hospitals, or service providers for claim verification.
  • Track claims progress and ensure timely resolution.

Customer Service & Communication

  • Communicate with policyholders, brokers, and agents regarding claim status and requirements.
  • Provide guidance on the claims process and necessary documentation.
  • Handle inquiries and resolve basic claim-related issues promptly.

Documentation & Compliance

  • Maintain organized records of claims, correspondence, and supporting documents.
  • Ensure claims processing complies with company policies and regulatory requirements.
  • Assist in preparing reports for management and audits.

Collaboration & Reporting

  • Work closely with claims adjusters, underwriters, and other departments.
  • Prepare regular updates on claims status and pending issues.
  • Suggest process improvements to enhance claims efficiency and accuracy.

QUALIFICATIONS & SKILLS:

Education:

  • Bachelor's degree in Insurance, Business Administration, Finance, or a related field preferred.

Experience:

  • 0–2 years of experience in insurance claims, customer service, or administrative support in financial services.
  • Familiarity with property, casualty, health, or motor insurance claims is advantageous.

Technical Skills:

  • Proficiency in MS Office (Word, Excel, Outlook).
  • Basic knowledge of claims processing software or insurance management systems.
  • Understanding of insurance policies, coverage, and claims procedures.

Key Competencies:

  • Strong attention to detail and accuracy.
  • Good organizational and time-management skills.
  • Effective communication and interpersonal skills.
  • Customer-focused and proactive in problem-solving.
  • Ability to work collaboratively with internal teams and external stakeholders.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Tacloban: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have claims handling experience?

Education:

  • Bachelor's (Required)

Work Location: In person

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