
Duty Manager
1 week ago
Duties & Responsibilities:
PROVISION OF GUEST SERVICE
- Supervise the overall operations of the Hotel during the shift.
- Act on all points that need to be resolved and information that needs action.
- Maintain a high level of public relations with the clientele.
- Ensure to maintain an accident or incident report log for the review of the Front Office Manager and the Hotel Manager.
- Ensure that sufficient rooms are available for sale by closely coordinating with the Housekeeping Manager.
- Achieve the maximum possible occupancy before the close of the shift through revenue management.
- Inspect as many rooms as possible, including the VIP arrivals.
- Inspect all internal areas and ensure that public areas are maintained according to the required standards.
- Handle guest complaints in the most courteous and professional manner.
SUPERVISION OF ASSOCIATES
- Oversee the activities of the of the Front Office associate during the shift.
- Ensure that only authorized personnel take hold of the master key.
- Promote a positive working environment by providing positive feedback.
- Uphold a warm and friendly working environment.
REQUIREMENTS:
- University degree holder (Hospitality/Tourism/Business)
- At least 5 years of solid Hotel experience
- Strong interpersonal and leadership skills.
- Team-player, flexible and can stand pressure.
Job Types: Full-time, Permanent
Work Location: In person
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